World Insurance Associates LLC

Employee Benefits Senior Client Service Representative

World Insurance Associates LLC  •  Anderson, SC (Hybrid)  •  3 months ago
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Job Description

 
World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.  

Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.

  
  • Works independently in a support role by following well-established workflows and procedures on routine work.  
  • Has substantial understanding of the job and applies company policies and producers to complete, with little guidance or direction. 
  • Problems and issues faced are generally routine and solutions clearly prescribed. 

Primary Responsibilities 
  • Take and resolve calls/emails from clients and or members, related to claims, billing, EOB and coverages (including escalated and or complex)  
  • Process eligibility changes and or orders replacement ID cards within carrier or benefits administration system, to include Employee Navigator and Ease  
  • Create activities and attach applicable documents within BenefitPoint, ensuring current and accurate data. 
 
Other duties, as applicable  
  • Support administrative work related to renewals, carrier implementation and BenefitPoint data.  
  • Setup and maintain accurate account details, contacts, and policy information in BenefitPoint 
  • Support Individuals with Individual coverages (not group) such as Medicare, medical, dental, vision, life and disability, including renewal. 
 
Work Experience   
  • Highly proficient knowledge of EB carriers and group insurance products, to respond to employee coverage and claims questions.  
  • Highly proficient in navigating and working within various benefits administration solutions (Employee Navigator and Ease) and carrier portals (eligibility, ID Cards, Salary and Address changes, etc.)  
  • Highly proficient in BenefitPoint and workflows applicable to Small Business and support service work.  
  • Good communication skills, and with ability to communicate coverage questions to members  
 
Professional Licenses/Certifications 
  • Licensed or obtaining state life and health insurance license 
 
Education  
  • Associate or bachelor's degree preferred, but equivalent work experience would be considered 

Physical Demands 
Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally. 

Equal Employment Opportunity 
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. 

To Executive Search Firms and Staffing Agencies
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department. 

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World Insurance Associates LLC

About World Insurance Associates LLC

World is a leading financial services organization that uses its vast resources and industry expertise to empower people to make informed decisions to improve their risk management and financial outcomes.

Using data-driven analytics, our advisors innovate new products and solutions tailored to clients’ needs across insurance and bonds, employee benefits, retirement plans, wealth management services, private client services, and payroll & HR solutions.

We have advisors in dozens of niche markets, and we cater to specialized industries such as agribusiness, associations, construction, entertainment & recreation, healthcare, hospitality, manufacturing, public/nonprofit, professional services, real estate, retail, self-storage facilities, and transportation.

With the backing and expertise of a comprehensive network of specialists, our colleagues build trusted relationships with our clients that deliver real-world results.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Iselin, New Jersey
Year Founded
Unknown
Website
worldinsurance.com
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