Job Description

Job Requisition ID: 55893
Opening Date: 05/07/2026
Closing Date: 05/21/2026
Agency: Department of Central Management Services
Class Title: EMPLOYEE BENEFITS REPRESENTATIVE - 13555
Skill Option: None
Bilingual Option: None
Salary: Anticipated Starting Salary (Effective 7/1/26) $5,127 a month; Full Range $5,127 - $7,135 a month
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

****** A RESUME IS RECOMMENDED ******

Posting ID #55893

WHY WORK FOR ILLINOIS?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

The Department of Central Management Services (CMS) Bureau of Benefits is seeking to hire an Employee Benefits Representative for the Group Insurance Division. The ideal candidate will have strong organizational skills, analytical abilities, and be able to work well with both internal and external customers. This position offers the opportunity to assist and provide support to our state employees and retirees on employee benefit programs and procedures, and other CMS administered programs within the Group Insurance Division. We invite all interested candidates to apply now!

POSITION ESSENTIAL FUNCTIONS

• Under general supervision of the Medicare Coordinator of Benefits (COB) Manager, independently performs professional and technical duties for various State programs for the Local Government Health Plan (LGHP), the Teachers’ Retirement Insurance Program (TRIP), the College Insurance Program (CIP), the State Group Health and Life Insurance Programs and Retiree Healthcare.

• Processes advanced technical transactions within the Membership System.

• Analyzes and interprets Medicare rules and regulations on Department activities.

• Develops training and/or on-site presentations in coordination with the unit manager on Medicare issues for state agencies and group insurance representatives.

• Collaborates with other units within Membership Services to perform equal or lower-level related work which includes backlogs and phone coverage as it relates to Membership Services provided to members by the Group Insurance Division.

• Performs other duties as assigned which are reasonably within the scope of the duties enumerated above.

MINIMUM QUALIFICATIONS

• Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college.
• Requires three years of work experience in insurance administration, benefits administration, or human resources.

PREFERRED QUALIFICATIONS

• Prefers two (2) years of professional experience with employee benefit programs in matters pertaining to benefits, claims, and coverage guidelines.
• Prefers two (2) years of professional experience with group insurance membership and online enrollment systems.
• Prefers two (2) years of professional experience analyzing benefit claims and/or resolving account discrepancies.
• Prefers two (2) years of professional experience in a call center environment with a high volume of calls.
• Prefers one (1) year of professional experience with drafting correspondence and reports for customers and management.
• Prefers one (1) year of professional experience researching customer issues and providing appropriate resolutions and responses.
• Prefers two (2) years of professional experience working with computer hardware and software applications and office technology to provide assigned technical support services including, but not limited to Microsoft Office Suite and Adobe.

CONDITIONS OF EMPLOYMENT

• This position requires the applicant to pass a background check.
• Overtime is a condition of employment, and you may be required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

ABOUT THE AGENCY

Central Management Services (CMS) is the operational engine working behind the scenes to enable the State’s more than 60 agencies, universities, boards, and commissions to deliver efficient, reliable service to all Illinois citizens. The Agency’s mission is to support the State by delivering innovative, responsive, and effective services that provide the best value for Illinois State government and the people it serves. Among the services CMS provides are human resources facilitation; benefits programs for employees, retirees, and local governments; property and facilities management; diversity initiatives for public contracting and State employment; joint purchasing support; vehicle oversight and support; surplus property programs; print and electronic communications services; and administrative hearings coordination.

STATE OF ILLINOIS BENEFITS

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carryover year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

If this opportunity appeals to you, please apply today!

Work Hours: 8:30 AM - 5:00 PM Monday - Friday
Headquarter Location: 4800 Wabash Ave., Springfield, IL 62711
Work County: Sangamon

CMS Human Resources
Agency Contact: Mahalia Ross
Email: mahalia.ross@illinois.gov
Phone #: 217-725-2415
Job Family Leadership & Management

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com