Job Description

Employee Benefits Client Account Manager

Location: Ashland, VA

OPOC.us and Faison Group have recently merged.

Faison Group is hiring an Account Manager in Ashland. We are looking for a strong customer success / relationship management skill set with previous experience in Employee Benefits.

We are looking for a positive and energetic Account Manager for our Employer CARE team with a dedicated sense of responsibility and the ability to work collaboratively in a team environment. Duties include manage client details and act as an internal liaison for a specific 'book of business' that is based on revenue and/or enrollment, a variety of data entry and clerical tasks to support our clients and their employees. The ideal candidate will have excellent oral and written communication skills, a keen attention to detail and resilience and flexibility when managing the day-to-day tasks needed to support our commitment to improving lives through innovation in research, education, and service.

Requirements

• 2 years of Account Management, Customer Success Management, Client Relationship Management or similar within the Insurance domain
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers and fax machines
• Proficiency in MS Word, MS Excel, and MS PowerPoint
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

Nice to Have:

• Proven group benefits background coming from Agency, Broker, Health Insurance Carrier company.

Benefits:

• 401K with company matching
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life insurance
• 8 paid holidays plus generous paid time off
• And most of all, the opportunity to grow and develop in a supportive and positive work environment!