Job Description

Responsibilities
• Answer Employee and Labor Relations (ER/LR) inquiries, and provide information requiring comprehensive knowledge of the Collective Bargaining Agreement (CBA) and Fund policies, procedures and operations; provide information as appropriate to knowledge base and level of issue
• Provide management and staff with coaching/counseling necessary to assist them in resolving personnel matters
• Recommend strategies, goals and objectives for both collective bargaining and management staff
• Mediate conflict between management and staff to reconcile differences
• Investigate and evaluate union complaints to determine viability before leading the fact-finding process and investigations of employee grievances and issues
• Manage the disciplinary action process in accordance with Fund policies and procedures
• Collaborate with HR Assistant Director in managing realignments, reviewing reclassification requests, and handling departmental personnel requests, etc.
• Co-facilitate workshops that fall within Employee relations including but not limited to policies and procedures
• Collaborate with HR Leadership team on Special Projects –Contract Negotiations, Process Improvement, Production Standards, Revision of Policies and Procedures
• Interpret Collective Bargaining Agreement provisions; investigate and provide information for grievance proceedings arbitration and hearings
• Manage the confidential investigations of employee complaints by researching and providing relevant information
• Review and finalize written materials including reports, memos, and correspondences for accuracy and completeness
• Facilitate Labor Relations meetings; collaborate with department leaders in Labor Management Meetings to ensure resolution of items discussed
• Resolve escalated issues such as employee complaints, harassment allegations, discrimination allegations, and situations involving interpersonal conflict in the workplace
• Follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) requirements and regulations
• Perform additional duties as assigned by Management

Qualifications
• Bachelor’s degree in Business, Industrial Relations or Human Resources or equivalent work experience required
• Minimum five (5) years working experience in Employee and/or Labor Relations required; prior experience in a union setting preferred
• Basic skills in Microsoft Word, Outlook, and PowerPoint preferred
• Knowledge of labor relations principles and practices
• Advanced oral, listening, presentation and written communication skills required
• Must be able to work within and maintain the confidentiality required of the organization and the Human Resources Department
• Excellent interpersonal skills with the ability to maintain effective working relationships with union officials, employees, and management
• Excellent analytical and problem-solving skills with the ability to assist with investigations from initial complaint to resolution
• Ability to prioritize and multitask effectively in a fast paced, confidential environment with competing priorities