Job Description

Employability Tutor (Customer Service)

Location: Birmingham
Pay: £110 – £130 per day
Contract: Part-Time | Freelance

Ready to deliver training that truly changes lives? This is your chance to empower adults with the skills, confidence, and mindset they need to move into sustainable employment and build brighter futures.

About the Company

You’ll be joining a well-established, values-driven training provider with a strong reputation across the Adult Skills and Employability sector. Their programmes are designed to support individuals from diverse backgrounds into meaningful employment, further education, and long-term career pathways.

What makes them stand out?

• A genuinely supportive, inclusive, and learner-focused culture
• Strong emphasis on staff wellbeing and development
• Ongoing CPD and clear progression opportunities
• Structured programmes aligned with real employer needs
• The opportunity to make a measurable social impact every day

About the Role

There are opportunities available for both an Employability Tutor and a Customer Service Tutor, delivering engaging, face-to-face training to adult learners.

As a tutor, you will:

• Deliver interactive workshops and classroom-based sessions
• Provide tailored 1:1 coaching and mentoring support
• Embed Maths, English, digital skills, and workplace behaviours into learning
• Support learners with CV writing, job applications, and interview preparation
• Track progress, set SMART targets, and maintain accurate records
• Create a positive, inclusive, and motivating learning environment
• Prepare learners for qualifications and progression into employment or further training

Ideal Candidate

We’re looking for passionate, learner-focused professionals who thrive on helping others succeed.

You will have:

• A Level 3 teaching qualification (AET, PTLLS, or equivalent)
• Experience delivering employability or customer service training
• Strong ability to engage and motivate adult learners from diverse backgrounds
• Excellent communication, organisation, and time management skills
• Confidence using IT systems and learner management platforms

Desirable:

• IAG qualification or experience providing Information, Advice & Guidance
• Experience within vocational sectors such as customer service, logistics, or business admin
• Knowledge of funded adult skills or employability programmes

Apply Now If you’re passionate about transforming lives through education and want to be part of a supportive, purpose-driven organisation, this is your opportunity to make a real difference.

Apply today and take the next step in your training career—helping learners gain the skills, confidence, and direction they need to succeed.