The Receptionist is the first point of contact for visitors and callers, responsible for creating a professional and welcoming experience. This role handles front-desk operations, administrative support, and communication coordination to ensure smooth daily office activities.
Your passion and energy will be infection as you welcome our
guests and support them through their check in and check out procedure. Your
natural down-to-earth manner will result in being able to manage guest
expectations in a fast and busy environment. With a keen eye for detail, you
will not miss a step in the procedures. Managing payments will be second nature
and you will have excellent data entry skills to support accurate reports.
Main responsibilities include:
·
Greet and welcome guests, visitors,
suppliers, answer telephone calls providing a warm, timely welcome in line with
our brand standards.
·
Answers guest related queries and
provides information for promotions, room prices, activities and events in the
surrounding area to provide accurate information to guests
·
Ensure payments are made with
according to the cash handling procedures and Process accurately and
efficiently all reservations and cancellations
·
Identify corporate leads and build
long-term relationships
·
Drive online name mentions and
promote customer feedback
·
Understand the online guest’s
feedback and explore options for improvement
·
Carry out general office duties,
including correspondence, emails and filing to ensure the smooth running of the
reception area Maintain appropriate stock of supplies and reception
stationeries
·
Effectively communicate with all
departments on all guests’ requests and complaints for smooth service delivery
·
Ensure safety of all guests in line
with the safety procedures and guideline.
·
Excellent communication skills
·
Strong attention to details
·
Flexible, agile and able to work
under pressure
·
Ability to work both independently
and in a team
·
Proactive and excellent
organizational skills
·
Ability to provide exceptional
customer service to our guests
You must have /be-
·
Have minimum of one-year
experience as Hotel Receptionist in Front Office department of a hotel.
·
Knowledge of Opera (PMS
· Arabic
Language- speaking, writing and reading
We offer a competitive salary package, accommodation,
transportation, medical insurance which includes dental, air tickets, and hours
which offer you a work life balance.
Along with this we have many examples of how those that work
with us have grown and developed their career throughout our company. So, if you
are committed and driven and want to develop into other areas then we will
support you to do this.
At Premier Inn, we know the importance of creating a culture
which brings the experience to life for both our customers and our team and
this is supported by strong company values. We employ people that not only
believe in our values but also have the passion to live and breathe them and always put the customer in the heart of everything we do.
We want Premier Inn to be a place where people’s skills and
careers grow as fast as we do. A place where everyone has the opportunities to
develop and achieve their dreams. We put emphasis on a ‘promote from within’
culture and continuously strive to create a supportive and engaging environment
in which our team can thrive and deliver.
If this sounds like you and you are ready to work in an
environment that values your work and rewards you fairly then please click on
the "I'm interested" button and join the team!
Premier Inn is the UK’s largest hotel chain and we’re here to help the nation rest easy. With over 800 conveniently located hotels across the UK, Ireland and Germany, and over 80,000 rooms in more locations than any other UK hotel brand, you can work away without the worry.
We manage and operate all our hotels ourselves, which means we can focus on giving you comfort you can count on and a consistent level of service and standards every time. However, if you’re looking for even more comfort, convenience and connectivity, you’ll find our Premier Plus rooms at 150 of our hotels.
Premier Inn currently has over 40 hotels open in Germany across key cities including Frankfurt, Hamburg and Munich, with even more in the pipeline.
Premier Inn continues to lead the YouGov Hotel Brand Index and has kept its title as ‘Best Value Hotel’ for the 10th year running.
