Job Description

Emergency Veterinary Receptionist - Evening

Department: Receptionists

Employment Type: Full Time

Location: Hickory, North Carolina

Reporting To: Melinda Kilby

Specialty Services | Not an Entry-Level Role
Carolina Animal Specialty & Emergency (CASE) is seeking an experienced Veterinary Receptionist / Client Service Representative (CSR) to support our Specialty Services team in Hickory, NC.
This is a high-impact, client-facing role designed for professionals who excel in veterinary reception, client engagement, and service excellence within fast-paced medical environments. Our Veterinary Receptionists/CSRs are essential to the patient experience—guiding clients from initial contact through discharge and follow-up with accuracy, empathy, and professionalism.
As a 24-hour specialty and emergency hospital, CASE provides Internal Medicine, Surgery, and Emergency & Critical Care services. This role requires individuals who are confident in advanced client communication, scheduling complexity, and multi-department coordination

🔍 What You’ll Do

• Serve as the front-line Veterinary Receptionist / CSR for emergency and critical care clients
• Manage high-volume calls and in-person interactions with urgency and empathy
• Guide clients through emergency intake, wait times, and care expectations
• Communicate clearly and compassionately during stressful or emotional situations
• Coordinate closely with medical teams to ensure accurate and timely communication
• Resolve client concerns and provide support throughout the visit
• Maintain detailed, real-time medical and client records
• Support client satisfaction and retention in a critical care environment

🎯 What We’re Looking For

This is not an entry-level Veterinary Receptionist role. Candidates must demonstrate advanced communication skills and the ability to perform under pressure.
Required:

• 2+ years of experience as a Veterinary Receptionist, Veterinary CSR, or medical front desk professional
• Experience in high-volume or emergency environments
• Exceptional communication skills with a focus on empathy and clarity
• Strong multitasking and problem-solving abilities
• Ability to remain calm and professional in high-stress situations

Highly Preferred:

• Direct experience in veterinary emergency or specialty hospitals
• Confidence handling difficult conversations and urgent scenarios

🚫 Important: Experience Required
This role requires individuals who:

• Are confident in emergency client interactions
• Can prioritize effectively in rapidly changing situations
• Require minimal supervision in high-pressure environments

🌱 Career Growth Opportunities

• Emergency or specialty team leadership roles
• Advanced hospital operations opportunities
• Career pathways within specialty veterinary medicine

🕒 Schedule

• Evening/second shift (typically ending around midnight)
• Rotating schedule with 3–4 shifts per week (alternating weekly)
• Schedule will vary and does not follow a consistent set pattern of days
• Rotating weekends and holidays
• Holiday rotation ensures fairness year-to-year

💰 Compensation & Benefits

• Competitive pay: Starting at $16/hr, negotiable based on experience
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid Time Off + Holiday Pay
• Employee pet care discounts
• Life insurance options
• Health & Wellness resources through Calm Health
• Legal service offerings available with RocketLawyer.

❤️ Why CASE?

• Work alongside a highly skilled specialty and emergency team
• Be part of a fast-paced, collaborative, and growth-focused environment
• Build a long-term career in advanced veterinary medicine

📩 Apply Today

If you are an experienced Veterinary Receptionist / CSR ready to grow in specialty medicine, we encourage you to apply.