Our kaimahi (employees) are passionate people, committed to improving health and social outcomes for communities across Aotearoa, especially for those experiencing inequity. We are focused on building a workforce that reflects the communities we serve and brings a deep understanding of local needs, cultures and experiences. At Whakarongorau Aotearoa (Whakarongorau), our commitment to mana taurite begins with understanding ourselves - how we think, behave and show up each day as health professionals serving the people of Aotearoa.
Whakarongorau is a social enterprise and virtual health and social services organisation, connecting people with care when they need it. We provide consistent, clinically supported access to health and social support, particularly when in-person services are not available or when location, time of day, cost or cultural needs create barriers. Our role is to make care easier to access, more connected and responsive for people across Aotearoa.
Join an energising environment working on site in the Ambulance 111 Emergency Call Centres in Wellington or Auckland. It's a fresh, connected approach to health care!
Whakarongorau Aotearoa is a fast-growing leader in Aotearoa New Zealand’s telehealth landscape. We bring together a range of national helplines, including supporting the crucial Ambulance 111 Emergency Call Centres.
As a 24/7 service, flexibility to work a variety of shifts is essential. We are looking for someone who can work anywhere between 1800-0630, shifts are generally 10-hour or 12-hour shift.
As an Emergency Triage Nurse/Paramedic, you'll be offering essential health and well-being support and advice to people right across New Zealand. You'll join a dynamic and specialist team, working in shifts to provide 24/7 support over the phone and online for a range of healthcare services.
If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply.
Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them:
Whakarongorau Aotearoa // New Zealand Telehealth Services is the social enterprise running the Government-funded free to the public, 24/7 national telehealth services across seven digital channels.
Those 35+ services include Healthline, the COVID Healthline, the Vaccination Healthline, 1737 – Need to talk?, Quitline, the national sexual harm service Safe to talk, the Puāwaitanga counselling service, the cervical and bowel national screening coordination centres, and General Practice After Hours services.
We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.
Whakarongorau-run services support the health, mental health, and social sectors across Aotearoa and have a positive impact on the lives of over 1.5 million people every year – connecting with 1 in 4 people in Aotearoa.
The services are supported by 12 clinical teams of registered nurses, mental health nurses, psychiatrists, counsellors, social workers, doctors, paramedics, poisons officers, health advisors, family and sexual harm professionals, and emergency triage nurses. Our
The majority of our 500 staff work from their homes across Aotearoa, and some from contact centres in Auckland, Wellington, and Christchurch. Whakarongorau also partners with iwi and Māori-owned organisations in Kaikohe, Heretaunga, and Rotorua.
The services we run are co-funded by Health New Zealand / Te Whatu Ora, MSD, ACC, NZ Defence Force, and the Department of Corrections.
Whakarongorau is owned by ProCare and Pegasus Health.
