Job Description

Who We Are:

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

Location: Thorold, ON

Status: Full-Time Permanent, On-Site

This posting is to fill an existing vacancy.

About the Role

Our Emergency Roadside Service (ERS) Drivers are roadside heroes and trusted brand ambassadors for CAA Niagara. Combining strong customer service skills with mechanical and technical aptitude, ERS Drivers provide timely, professional, and compassionate roadside assistance to our members when they need it most.

In this role, you will operate a CAA Niagara fleet vehicle to deliver a range of emergency roadside services, including battery service, lockouts, tire changes, and towing using wreckers and flatbeds. With safety, service excellence, and member care at the core of everything you do, you will play a vital role in getting our members back on the road safely and efficiently.

The hourly wage for this role is $25.00.

Key Responsibilities

• Deliver outstanding member service and act as a professional ambassador for CAA Niagara.
• Operate a CAA Niagara fleet-owned service vehicle in response to dispatch calls
• Assess vehicles and provide basic roadside services, including:
• Lockout assistance
• Battery testing and replacement
• Tire repair and replacement
• Vehicle hookup to wreckers (including use of dolly wheels)
• Loading vehicles onto flatbed trucks
• Safely operate towing equipment, chains, straps, and ratchets.
• Adhere to all applicable safety standards, internal policies, procedures, and traffic laws.
• Complete daily vehicle inspections and circle checks to maintain a safe and clean fleet vehicle.
• Use company-provided technology (tablet) to receive dispatches, update call status, and communicate with dispatch and management.
• Meet productivity and service goals set by management.
• Cross-train and operate light service vehicles, tow trucks, or flatbeds as required
• Perform other duties as assigned based on operational needs.

Qualifications & Skills

Must-Haves (BFOR):

• A valid Class G driver’s license
• Physical readiness to lift up to 70 lbs and perform tasks like bending, twisting, kneeling, pushing, and pulling throughout the day (all truck types require ‘heavy’ physical effort)
• Successful completion of a driver training program approved by the Ministry of Transportation (MOT) and ability to maintain towing licenses, which include annual background checks and driver abstract reviews
• A clean driving record to meet our company insurance requirements

Other Qualifications & Skills:

• Strong customer service skills with the ability to remain calm and professional under pressure
• Mechanical and technical aptitude with a basic understanding of vehicle systems
• Comfortable using tablets and basic computer technology
• Ability to work independently while collaborating effectively with dispatch and team members

Education & Experience

• Secondary School Diploma preferred
• Minimum 2 years of customer service experience
• Previous towing or roadside assistance experience considered an asset

Working Conditions

• 24/7 operation, including evenings, weekends, and holidays
• Working outdoors in all weather conditions, including inclement weather
• Physically demanding role requiring regular use of upper and lower body throughout the shift

What’s In It For You

• 100% employer-paid premiums for health, dental, vision, life, and travel insurance
• Virtual healthcare and nurse navigation support
• Defined Contribution Registered Pension Plan
• Growth, training, and development opportunities
• Give Where You Live program (community volunteer program)
• Green and Wellness Reimbursement Program
• Paid personal and vacation hours

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:

1. Pre-screening call
2. In-person interview
3. Background and references
4. Offer

CAA Niagara does not currently use artificial intelligence in the screening or selection of applicants.

CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.