Job Description

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Emergency Response Team (ERT) provides urgent, time-critical support for serious safety-related incidents globally. The team operates a 24/7 emergency escalation function responsible for responding to credible and imminent threats of harm, including child safety emergencies, suicide and self-harm risks, terrorism, violent extremism, youth endangerment risks and other life-threatening situations.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child safety; depictions of harm to self and others; and harm to animals.

Responsibilities:

- Demonstrate operational excellence in evaluating risk, threats, and user privacy, particularly in time-critical emergency escalations.

- Review and assess high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams.

- Make fast-paced, independent decisions based on analysis of various complex factors, including imminence of danger, sensitivities, and graphic content, while adhering to applicable laws, terms of service, and internal policies.

- Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.

- Operate in an environment with highly sensitive content, including child sexual exploitation, graphic violence, self-injury and suicide, and other potentially disturbing material.

- Create and articulate written and verbal responses to inquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes.

- Master various back-end data systems to ensure effective handling of safety issues and continuously improve the quality of response mechanisms.

- Summarize and compile analytical, retrospective, or data-driven investigation reports.

- Lead projects aimed at enhancing back-end systems, processes, and response quality.

- Collaborate with cross-functional global teams to address emerging risks and align on response strategies.

- This role requires you to work full weekend coverage and public holidays due to the necessity of 24/7 coverage during normal office hours.

- This role is office based and the successful applicant will be required to be in the office 5 days per week.

Minimum Qualification(s):

- Bachelor's degree and a 2+ years of relevant experience in investigative or analytical roles, preferably in internet content safety, risk management, trust & safety, or emergency response operations.

- Experience working with social media, analytical tools, and online research to assess risk and threats effectively.

- Proven ability to assess threats, make high-stakes decisions independently, and operate under complex and dynamic environments.

- Strong ability to tailor communication to different stakeholders, including law enforcement and cross-functional teams.

- Aptitude for quantitative analysis, with a detail-oriented and self-starting approach.

- Ability to work with graphic content, including but not limited to images, videos, audio, and text related to CSAM, graphic violence, self-injury, which may be considered offensive or disturbing.

Preferred Qualification(s):

- Experience in crisis management, government agencies, or law enforcement.

- SQL and data analytics skills to enhance investigative and reporting capabilities.

- Experience leading projects aimed at improving operational processes and emergency response mechanisms.