The RRM Information Management Officer position sits within NRC’s Rapid Response Mechanism, a critical emergency response modality designed to deliver timely, multi-sectoral lifesaving assistance to populations affected by sudden-onset crises.
The RRM Information Management Officer supports the implementation, quality assurance, and continuous improvement of information management systems for NRC’s Rapid Response Mechanism. The role ensures that data collection, databases, dashboards, analysis, and reporting are delivered in a timely, accurate, and protection-sensitive manner to strengthen programme quality, accountability to affected populations, and evidence based decision making during rapid emergency responses.
Generic Responsiblities
Support the implementation and daily management of RRM IM/Digital systems and databases.
Provide technical troubleshooting and improvements for RRM digital platforms and dashboards.
Ensure compliance with NRC’s information security and data protection policies.
Support integration of RRM IM/Digital systems with MEAL, Community Feedback Mechanisms (CFM), and programme tools.
Build capacity of NRC staff and partners on RRM IM/Digital practices.
Ensure quality, accuracy, and timely flow of information for reporting and decision-making.
Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the RRM IM/Digital policies and procedures
Specific Responsiblities
Design, maintain, and regularly update RRM databases, dashboards, and information management systems (using tools such as Kobo Toolbox, Power BI, Excel, ActivityInfo, etc.).
Ensure timely data cleaning, validation, and quality control for all RRM data collected in the field.
Produce high-quality, timely information products including situation reports, dashboards, maps, infographics, and analytical briefs to support decision making by RRM and senior management.
Analyse displacement trends, sectoral needs, response gaps, and coverage to inform targeting and programme adaptation in real time.
Ensure effective data flow and coordination with relevant clusters, partners, and other NRC core competencies during RRM activations.
Support the development and roll-out of mobile data collection tools and processes adapted to rapid emergency contexts.
Maintain strict adherence to data protection standards and humanitarian principles, especially when handling sensitive information in insecure environments.
Provide technical IM support during RRM activations, including training of enumerators and troubleshooting field data issues under time pressure.
Contribute to lessons learned, after-action reviews, and continuous improvement of RRM information management processes.
Perform any other duties as assigned by the line manager in support of effective RRM implementation
Financial responsibility:
IM/Digital budget lines: Budgeting, engaging, and monitoring budget lines allocated to IM/Digital activities that this position is in charge of, ensuring proper use and accountability of resources.
Resources responsibility:
DCH, CORE, IM and Digital systems
NRC People (People and Organisation Management System) for recruitment (Team Leaders only), performance management, and self-service matters
Unit 4 (finance)
Generic Professional Competencies
Minimum 3 years of relevant experience in Information Management, preferably in humanitarian emergency or Rapid Response Mechanism settings.
Strong experience with mobile data collection tools (Kobo Toolbox, ODK, Survey123) and data visualization platforms (Power BI, Tableau).
Proven ability to produce high-quality dashboards, maps, and analytical reports under tight deadlines.
Bachelor’s degree in information technology, Statistics, Information Management or Computer Science.
Previous working experience in implementing digital and technology-enabled programming in emergency programme cycle (e.g. with mobile money ecosystems).
Experience in contributing to participatory discussions, learning workshops, and capacity-building activities.
Fluency in English, both written and verbal.
Behavioural Competencies
Strategic thinking
Working with people
Analysing
Communication with impact and respect
Coping with change
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialise in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.
We stand up for people forced to flee. NRC is a determined advocate for displaced people. We promote and defend displaced people's rights and dignity in local communities, with national governments and in the international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is a global leader in monitoring, reporting on and advocating for people displaced within their own country.
We work with partners across the world through NORCAP, our global provider of humanitarian, development and peacebuilding expertise. NORCAP collaborates with local, national and international partners on finding sustainable solutions to meet the needs of people at risk.
Around 15,000 humanitarians work with the NRC. Most of us are hired locally to work in the field, and a small number are based at our head office in Oslo. Many of our colleagues were once themselves forced to flee their homes.
NRC assisted almost 9.1 million people worldwide in 2024, and with your support, we can help even more.
In order to meet the needs of more than 120 million displaced people worldwide, we need to unite forces across sectors and work together as one team. Through mutual partnerships we are dedicated to finding unique solutions for people who have been forced to flee, helping them build a sustainable future for themselves and their communities.
To find out how you can support our work, please visit nrc.no/corporate or send an e-mail to corporate@nrc.no.
