Responsive recruiter
Are you energized by helping people during critical moments, building strong relationships, and turning fast-moving opportunities into meaningful results? SERVPRO Team Wall is looking for a driven, compassionate, and responsive Emergency Response Coordinator to support homeowners and businesses when unexpected property emergencies happen. * Position requires residency within Harrisburg or surrounding areas*
What You’ll Do:As an Emergency Response Coordinator, you will respond as leads come in from real-time emergency lead notification services and work closely with residential and commercial customers to coordinate mitigation and reconstruction services.
You’ll be one of the first people customers connect with after fire, water, or storm-related property damage. You’ll guide them through next steps and provide reassurance during extremely stressful situations.
Primary Responsibilities:
Successful candidates typically have:
A Role Built for Opportunity:Those who are responsive and able to capitalize on after-hours opportunities often see the greatest success in this role, as quick engagement can directly translate into stronger customer relationships, increased closed business, and higher earnings. Because property emergencies may occur outside traditional business hours, this role offers a naturally flexible schedule. Regular in‑person presence at the Harrisburg West office will be especially important during the first few months, as the ERC builds relationships and becomes fully integrated with the team. Once established in the role, the ERC is expected to participate in 2-3 Work-in Progress meetings each week - either remotely or in-person. While regular in-person office interaction is required it’s understood that some weeks will be leaner in this regard if off-site and off-hours work is heavy. Compensation & Benefits:
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Our vision at Servpro Industries, LLC is to be the premier cleaning and restoration company in the world. So when disaster strikes, homeowners, businesses and insurance providers will rely on us to respond with unparalleled service excellence. As a nation's leading fire and water cleanup and restoration company with more than 2,000 franchises nationwide, we are growing rapidly creating exciting opportunities for "A Level" talent at our Corporate headquarters in Gallatin, TN.
As a valued Servpro Industries, LLC employee, you'll be part of a stable, growing company offering state-of-the-art customer service and products throughout the United States and an excellent working environment for its employees. The top qualified candidate will receive an attractive salary and competitive benefits.
Do you love a challenge? Are you motivated to help people succeed? Do you have a dream? Do you want to form relationships with quality people? Do you just love the color green? Servpro Industries, LLC may just be for you.
Servpro Industries, LLC is an Equal Opportunity Employer M/F/D/V.
