Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
When life throws curveballs, you could be the person who helps someone catch their breath again. As an Emergency Relief Assessor, you’ll be a calm, compassionate guide for individuals and families facing financial hardship — listening to their story, assessing their needs, and opening doors to practical support when it matters most.
This is heart-led work with real impact. No two days are the same, and every conversation counts.
Create safe, respectful spaces for community members through thoughtful interviews and Emergency Relief assessments, aligned with Doorways guidelines
Use your judgement and empathy to determine the right assistance, in line with Doorways standards of practice
Be a connector — linking people to the right services through referrals and advocacy, both within The Salvation Army and the wider community
Tackle complex situations with confidence, escalating matters when needed to ensure people don’t fall through the cracks
Keep things tight behind the scenes by maintaining accurate, up-to-date client records using TSA systems, including SAMIS
Keep an eye on wellbeing and safety by identifying and reporting risks early
Help shape better services by spotting gaps and sharing ideas that improve how support is delivered
A minimum Certificate IV in Community Services or a related field (Diploma? Even better)
Real-world experience in the community services sector
A genuine respect for diversity and experience supporting people from culturally and linguistically diverse backgrounds.
The ability to thrive in a fast-paced environment and stay cool under pressure (contact centre experience is a big plus for Phone Line ER Assessors)
A current and valid Working with Children’s Check
Full-time role with hybrid flexibility
Work that actually makes a difference
A supportive, values-driven team who have got your back
The chance to grow your skills while helping your community thrive
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
