Job Description

NOTE: The Pay Range referenced in this job announcement only applies to applicants who perform the job within the US and to applicants classified by CRS as International Assignees. Staff hired on local payroll would follow the respective Country pay range. Your recruiter can share more about the specific salary range for your anticipated work location during the candidate selection process.

Pay Range

$82,501 - $100,857 Annually

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, and has been present in Jerusalem, West Bank, and Gaza (JWBG) since 1961. In JWBG, CRS currently supports programs in humanitarian relief, livelihoods, and civil society strengthening through its offices in Jerusalem, Gaza, Ramallah and Bethlehem. In Gaza, CRS manages a large emergency and early recovery response across multiple sectors, including shelter, Water, Sanitation and Hygiene (WASH), emergency livelihoods, cash assistance, and psychosocial support.

Job Summary

CRS is seeking a Program Manager to lead and provide oversight of its Gaza Shelter programming. The Program Manager will manage a multi-donor portfolio and through strong project management skills ensure that effective systems and processes are in place to support high-quality programming in a quickly evolving context.

Based in Gaza, the Program Manager II will play a key role in ensuring strong management of the CRS Shelter team in close collaboration with other sectors, security, Water, Sanitation and Hygiene (WASH), psychosocial support (PSS), livelihoods, distribution, supply chain, and operations. Your strong management skills and technical expertise will help ensure that the Country Program delivers high-quality programming and continually enhances the impact of its Shelter and emergency response efforts.

Roles and Key Responsibilities

• Provide management, guidance, and oversight of all new and existing projects within the CP Shelter portfolio throughout the project cycle to ensure project design, start-up, implementation and close-out are in line with CRS quality principles and standards, donor guidelines, and industry best practices.
• Effectively manage talent and supervise teams (Shelter) ensuring strong coordination among them, while fostering positive team dynamics and supporting staff well-being. Provide coaching, strategically tailored individual development plans, and complete performance management for direct reports.
• Develop and update current Standard Operating Procedures related to Shelter activities, and coordinate across teams to revise or create additional knowledge management documents in collaboration with CRS technical advisor.
• Lead the development of program learning—identify opportunities for learning, research and publications in the area of Shelter and implementation of MEAL policy. Facilitate the dissemination of promising practices and lessons learned to contribute to the agency's knowledge management agenda. Ensure integration of innovations and best practices.
• Contribute to the proactive pursuit of opportunities for new funding to ensure growth of the CP Shelter portfolio in line with agency, regional, and CP Emergency Response strategic priorities. Serve as the technical lead and/or coordinate with relevant Shelter technical advisors to ensure quality proposals in Shelter per agency and donor standards. Contribute to budgeting and staffing plans and activities for proposals.
• Oversee technical assistance and capacity strengthening activities for staff and partner organizations to enhance program quality and impact.
• Oversee the identification, assessment and strengthening of partnerships and the appropriate application of partnership concepts, tools and approaches.
• Ensure timely and appropriate project expenditures are in line with financial plans and efficient use and stewardship of project material sources.

Knowledge, Skills and Abilities

• MEAL skills and experience required.
• Staff management experience and abilities that are conducive to a learning environment.
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.
• Good experience in project grants management, including project design, preferably for grants from multiple public donors, including USG funding.
• Demonstrated ability to write high quality technical proposals and reports.
• Experience engaging with partner organizations and in capacity strengthening
• Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions
• Strong relations management abilities. Ability to relate to people at all levels internally and externally.
• Strong emotional intelligence and soft skills to support teams working under high levels of stress.
• Proactive, resourceful, solutions-oriented and results-oriented

Required Languages: English fluency (written and verbal) is required, knowledge of Arabic is an advantage.

Travel: This position is based in Gaza. Rotations into/out of Gaza require regular travel between Gaza and Jordan or Jerusalem.

Supervisory Responsibilities: Yes

Basic Qualifications

• Bachelor’s Degree in Humanitarian Assistance, International Development, International Relations or in a field related to Shelter required.
• Minimum of 8 years' experience in relevant field-based project management experience required, with preferably at least 3 years working experience in complex emergencies.
• Experience in managing a diverse portfolio of moderately complex projects, preferably for an INGO.
• Experience working with diverse teams across multiple sectors.

Preferred Qualifications

• Experience working in the Middle East is an advantage.
• Experience in complex humanitarian settings, and knowledge of logistics, supply chain, and operations is an advantage.
• Experience working in conflict/post conflict settings specifically leading and managing projects in a humanitarian/emergency response is an advantage.
• Experience managing Shelter, WASH, or infrastructure projects is an advantage.
• Understanding of MEAL for learning and adaptive management required, understanding of data management and ability to use ICT4D (CommCare, PowerBi, etc) a plus.

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse. The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS is an Equal Opportunity Employer.