Job Description

Emergency Medical Technician/Dispatcher P&F (261410)

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY

We are currently seeking a Emergency Medical Technician/Dispatcher P&F to join our EMS department. This full-time will work rotating days, evenings, and nights. Purpose of this position: Under general supervision, performs work involving communications by phone, radio and computer related to the provision of pre-hospital Emergency Medical Services and public safety. Is responsible to respond to requests from 9-1-1 centers, EMS field staff, first responder agencies and the public for prehospital Emergency Medical Services. Provides communication, coordination, and support services to EMS field operations in Hennepin County, the Region, and the State of Minnesota. May also be assigned to the field to work as an Emergency Medical Technician.RESPONSIBILITIESAs an Emergency Medical Dispatcher (EMD):Read, write, spell, and speak in clear, concise EnglishUse correct telephone answering techniques, defined within policies and proceduresMust operate and be proficient in computer-based systems and Windows based software programsOperate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelinesAnalyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safetyFollow verbal and written instructionsCommunicate clearly and distinctly using radio, telephone, and computer equipmentMaintain composure and work accurately in emergency situationsWork in a team-based environment and achieve common goalsEstablish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general publicAccurately enter information into the CAD system while simultaneously receiving information by phone or radioRetrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversationsWork in a highly structured environment where all communications are recorded or documented and reviewed as public recordHandle multiple priorities and organize workloadExtract information or data from other computer systemsDistinguish and comprehend simultaneous communications from several sourcesPerform with a high standard of customer service, professional conduct, and civic responsibilityUse emergency medical questioning techniques and provide medical instructions via telephone when requiredOperates base radio console equipment, transmitting and receiving routine and emergency messagesReceives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business linesDispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and proceduresCoordinates emergency operations between various departmental personnel and equipmentOperates data terminals for information pertaining to daily public safety operations, and general emergency servicesMaintains written logs, files, and computer information in the prescribed mannerUpdates computer files and performs other clerical functions and tasks as directedPromotes effective working relations and works effectively as part of a department/unit team intra and interdepartmentally to facilitate the department’s/unit’s ability to meet its goals and objectivesDemonstrates physical, verbal and written respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment with an emphasis on customer servicePerforms other duties as assignedAs an Emergency Medical Technician (EMT), if assigned to the field: Respond to all requests for emergency medical services as directedRespond to events such as multiple alarm fires, helicopter landings, hazardous incidents, FAA emergencies, and water emergenciesAssess nature and extent of illness or injury and determine appropriate emergency medical proceduresAdminister basic life support techniques using accepted standards of patient carePerform extrication and rescue of victimsMay act as a team leader when dealing with emergency responses, including the direction of First Responders to facilitate patient care and transportFunction effectively in assigned role under the Incident Response PlanComplete thorough documentation of all emergency runs and patient contacts as directedOperate emergency vehicle to transport sick and injured persons to and from a health care facilityInspect, clean, and maintain emergency vehicle, supplies, and assigned equipmentAssist in keeping ambulance facilities clean and orderlyAttends all mandatory continuing education and required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazardsFollows the hospital and department exposure control plans/blood borne and airborne pathogensPerforms other duties as assignedAs a Communication Resource Lead (CRL): Serve as a shift leader for other EMD’sAssists in problem solving with EMD’sIn the absence of the ECC Battalion Chief, understands, troubleshoots, and acts as resource for the staff for CAD, Radio, and TelephoneCollaborates with 410 in the absence of the ECC Battalion Chief, during major incidents, special events, or other large scale events

QUALIFICATIONSMinimum QualificationsGraduation from high school or possession of a GEDPreferred QualificationsThe equivalent of: One (1) year of full-time paid employment experience in public safety dispatching within the past five (5) years; -OR-One (1) year of current paid employment with a public safety agency or emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation—using System Status Management (SSM), flexible-dynamic deployment modelsCertification by the State of MN or National Registry of EMT’s as an EMT or ParamedicCertification by the International Academy of Emergency Dispatch as an EMDCompletion of an accredited course in 9-1-1 TelecommunicationsAssociate Degree (AA, AAS, or AS) in business, business administration, management, education, finance, economics, healthcare, health sciences, public health, communication, computer science, information technology or related fieldKnowledge/ Skills/ AbilitiesExcellent communication skillsKnowledge of computersAbility to multitaskAbility to work in a fast-paced environmentAbility to work under stress and remain calm and to calm othersLicense/CertificationsMust be certified by the State of Minnesota EMSRB as an EMT or Paramedic within eighteen months from the date of hireMust be certified by the International Academy of Emergency Dispatch as an EMD within six months from the date of hireMust have a valid driver’s license or state equivalent and must have a satisfactory driving record including no more than two moving violations in the past three years of licensureMust complete an Emergency Vehicle Operations Course (EVOC) or National Safety Council Defensive Driving Course as designated by Hennepin EMS—post hireMust qualify for and maintain a Hennepin County motor vehicle operators permit – post hire

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Total Rewards Package:

We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.For a complete list of our benefits, please visit our career site on why you should work for us.

Department: EMS

Primary Location

: MN-Minneapolis-Downtown Campus

Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period)

Shift Detail: Day, Evening, Night, Every Other Weekend

Job Level

: Staff

Employee Status

: Regular

Eligible for Benefits: Yes

Union/Non Union: Union

Min: $31.54

Max: $48.33

Job Posting

: Sep-07-2026