Job Description

Level: Experienced
Job Location: Dilkon Medical Center - Dilkon, AZ 86047
Position Type: Full-TimeEducation
Level: General Education Diploma - GED
Travel Percentage: Occasionally
Job Shift: DayUnder general supervision of the Urgent Care/EMS Director and Chief Medical Officer, provides direct supervision of WIHCC Emergency Medical Service (EMS) staff and coordinates the EMS program in accordance with Arizona state requirements. The EMS Manager works in collaboration with the Chief Nurse Executive, Urgent Care Supervisory Clinical Nurse, Emergency Department and Urgent Care Medical Directors. Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
- Maintains regular attendance and punctuality.
- Improves staff effectiveness by motivating, coaching, counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, appraising job tasks and results in a timely manner, and approving time sheets.
- Ensures all licensures, certifications, competencies of EMS staff are current and up to date at all times.
- Creates and manages both short-term and long-term goals for EMS department.
- Develops and manages the budget for department. Monitors expenditures from the department's budget and ensures that the department does not overspend.
- Creates and maintains standards for operation in the field.
- Develops and maintains quality assurance and quality improvement program and provide for training for staff.
- Develops and maintains tracking data as related to program.
- Ensures program meets Arizona ambulance program requirements.
- In collaboration with the Urgent Care Medical Director, performs quarterly run reviews, trainings, development and review of standing orders, medical direction and protocols.
- Collaborates with the Emergency Department and Urgent Care Supervisory Nurses and Pharmacy.
- Maintains professional knowledge and skill by attending continuing education, staff meetings, workshops and serving on QM/HP Teams/Committees.
- Provides inter-facility transports for WIHCC patients from satellite clinics into UCC or Emergency Department (ED); from UCC to receiving hospitals or airports.
- Incumbent will work on the schedule as a paramedic as needed, assisting UCC, ED and clinic staff with patient care as assigned during down periods of no transports.
- Remains on-call as needed.
- Requires completion of tasks or duties assigned by a supervisor.
- Upholds all principles of confidentiality and patient care to the fullest extent.
- Adheres to all professional and ethical behavior standards of the healthcare industry.
- Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
- Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
- Possesses cultural awareness and sensitivity.
- Maintains compliance with all Human Resources requirements.
- Performs other duties as assigned.

QualificationsMinimum

Qualifications:
- Valid Arizona and National Registry Paramedic certification.
- Five years or more of experience in the field of EMS and three years in a supervisory role.
- Associates or Bachelor’s degree strongly preferred.
- Must demonstrate proficiency in the following areas: Basic emergency cardiac life support; basic trauma life support; and pediatric emergency care. Current BLS/CPR. Prehospital Trauma Life Support (PHTLS) is strongly preferred.
- Bilingual skills in English and Navajo language preferred.
- Must maintain a valid unrestricted and insurable driver’s license.
- Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act).
Knowledge, Skills, Ability
- Knowledge of applicable federal, state, county and local laws, regulations, and requirements including the Privacy Act, HIPAA, HITECH, AAAHC, EMTALA and OSHA rules and regulations.
- Knowledge of strong work ethics in the workplace.
- Knowledge of basic application of confidentiality.
- Knowledge of duties and responsibilities of the position.
- Knowledge of basic computer skills, e.g. Outlook, Word, Excel, PowerPoint.
- Ability to be dependable in attendance and job performance.
- Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job.
- Skill in providing leadership to, supervising, training, and evaluating assigned staff.
- Skill in understanding and interpreting complex statutes, ordinances, regulations, and standards.
- Ability to develop and maintain a strong team atmosphere of staff with productive and cooperative working relationship in a fast-paced environment.
- Ability to assess situations and take appropriate course of actions under stressful and hazardous circumstances.
- Ability to prepare accurate, complete, and legible reports and present detailed, accurate, and objective oral presentations.
- Ability to safely operate tools, apparatus, vehicles, and equipment used in medical assistance operations.
- Ability to work independently and meet strict time lines.
- Ability to read printed material, read and see small items, computer screens and biomedical equipment readouts with or without corrective devices.
- Ability to distinguish subtle changes in auscultation of breath sounds, heart sounds, blood pressure, etc.
- Ability to lift, position, and/or transfer patients.
- Ability to lift supplies/equipment.
- Ability to follow extensive safety precautions and use protective equipment.
- Ability to work with latex products on a routine basis.
- Ability to be dependable in attendance and job performance.
- Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job.
- Ability to accept and learn from feedback.
- Ability to effectively communicate both in written and verbal.
- Ability to provide exemplary customer service at all times.
- Ability to interact positively with others and possess great interpersonal skills.
- Ability to multitask and perform well under pressure.
- Ability to have self-confidence.
- Ability to be a great team player.
- Ability to accept and learn from supervisor/peer critique.
- Ability to be flexible and adaptable to the changing needs of the organization.
Physical Demands:
While performing the essential functions of this position, the employee is regularly required to walk, sit, use hands and fingers, handle, or feel objects and equipment, reach with hands and arms, and communicate effectively by talking and hearing. The employee frequently must stand, climb, balance, stoop, kneel, crouch, or crawl and may occasionally use taste or smell. The employee must occasionally lift and/or move objects weighing up to 100 pounds.

Work Environment:
Work is performed in an office setting or outdoor work environment with moderate noise levels. Work environment may involve exposure to physical risks, such as blood borne pathogens, hazardous chemicals, or operating potential dangerous equipment, and requires adherence to all safety protocols. Required work schedules may include evening, weekend, overnight shifts, extended hours, or irregular schedules as operational needs dictate.
As required by P.L. 93-638, absolute preference will be given to qualified Navajo applicants.  If there is no qualified Navajo applicant, preference will be given to qualified American Indian applicants.