Are you ready to make a real difference every single day? Do you have a calm voice, a caring heart, and a knack for solving problems under pressure?
Here, one simple word can mean the world. Every 'hello' can save the day or even a life. Join the UK's most trusted and innovative careline service supporting vulnerable people.
At Appello, we’re not just answering phones — we’re answering calls for help From elderly and vulnerable individuals to urgent council services, we’re the friendly, reassuring voice on the other end of the line, 24/7.
🌟For this role, you must have 5mpbs upload and 15mpbs download internet speed. All IT equipment required for the role will be provided 🌟
🎓Training Schedule: (06/07/2026-14/08/2026)
157 hours annually, including bank holidays that you will be expected to work if rota'd
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Smart Tech Benefit Scheme
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.
Your hello
can save the day
or save a life
Thats the power of hello
At Appello, every call you answer makes a difference.
With a cool head, you’ll be handling varying calls, anything from providing reassurance, actioning accidental calls, test calls, to contacting emergency services.
You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller.
You have had a minimum of a years experience in a call centre environment dealing with customers and have worked remotely.
A good general standard of education is required, but we believe that within the right core values and training that you could thrive in this role.
This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.
If you are interested in this role please follow upload your CV and answer a few questions about yourself so we can get to know you !
OTHER INFORMATION 📑
This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
At Appello, we believe safety should never be compromised. Every day, we help over 400,000 vulnerable people across the UK live safer, more connected lives, with over 50,000 supported by our fully digital telecare solutions.
With over 30 years’ experience, we’ve pioneered the UK’s first digital call handling platform, the first digital warden call system, and innovative products like our dispersed alarm and analogue-to-digital converter—designed to save lives and give peace of mind.
We empower housing providers, local authorities, and individuals to make the switch from analogue to digital telecare simple, seamless, and future-proof. By embracing an end-to-end digital approach, we create systems that are reliable, adaptable, and continuously evolving to meet the needs of those who rely on them most.
Award-winning, trusted, and recognised as leaders in digital telecare, Appello is here to ensure that when it matters most, help is just a call away
Thousands of customers around the country already trust us to offer advice, support and technology when they need us most. Many local authorities, housing associations, ALMOs, charities, care associations, property management companies, developers and individuals rely on our experience and expertise. All this, together with our accreditations, awards and continued high customer satisfaction, is testimony to the integrity, quality and reliability of Appello.
Appello is the new trading name for the merged businesses previously known as Cirrus, CarelineUK and Appello Telehealth.
