Department Contact: Paiton Bryan; paitonb@nmsu.edu
Internal or External Search: External - Open to all applicants
Advertising Summary: Join NMSU as an Emergency Dispatcher, handling 911 calls, dispatching emergency services, and supporting campus safety operations. This fast-paced, 24/7 role also includes monitoring systems and assisting the community.
Position Title: Emergency Dispatcher
College/Division: President's Office
Department: 500300-POLICE DEPARTMENT NMSU
Location: Las Cruces
Offsite Location (if applicable):
Target Hourly/Salary Rate: 17.85
Appointment Full-time Equivalency: 1.0
FLSA Status Non-Exempt
Bargaining Unit Announcement: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Contingent Upon Funding: Not Applicable
Standard Work Schedule: Shift: Other Shift
If Not a Standard Work Schedule: Public Safety - 24/7
Job Duties and Responsibilities: The job duties and responsibilities of our Emergency Dispatcher Position include the following: Answering calls for service (911 emergencies and non-emergency assistance) and radio dispatching law enforcement, fire services, and emergency medical services agencies primarily on NMSU campus; coordination of emergency resources/services during regional critical incidents; sensitive data entry for the regional Computer Aided Dispatch System (CAD), the National Crime Information Center (NCIC), and various other databases; monitoring of campus wide video cameras; monitoring of various campus wide alarm systems (security/intrusion, fire, and panic/duress alarms); responsible for our emergency notification system messaging (CLERY Compliance); coordinates messages for department personnel from community members; and is the primary receptionist/face of the department for community members walking into the lobby area of the department with questions/needing any public safety assistance.
Required Education and Experience:
High School diploma + 3 years of relevant experience or an Associate's Degree + 1 year of relevant experience.
Equivalent Qualifications:
Preferred Qualifications:
Previous Dispatch Experience
Special Certification/Licensure:
Environment: Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
Physical Effort: Moderate physical activity.
Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.
Risk: Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
