The Emergency Department Patient Access Representative is responsible for timely, courteous, and accurate collection of patient information to admit patients into the Emergency Department services.
As the point of contact for internal and external parties, this individual will be responsible for:
Answering phones and directing calls to appropriate departments.
Registration for facility departments including emergency department and outpatient procedures for radiology and laboratory services.
Stocking rooms and supply carts.
Assists patient with activities of daily living as patient needs require.
Communicating patient care needs, changes in condition, observations and responses to the appropriate RN.
Maintaining cleanliness of department and patient rooms.
Coordinates patient room turnover to support timely patient flow between patients.
Other duties as assigned.
Position Requirements:
EDUCATION GED or High School Diploma required.
EXPERIENCE 1-2 years experience in a patient care setting preferred.
CERTIFICATE/LICENSE Basic Life Support (BLS) certification from the American Heart Association (AHA) within 90 days of hire required. Crisis Prevention Institute (CPI) certification within first year of employment required. Certified Nursing Assistant (CNA) from the State of Nebraska or Emergency Medical Technician (EMT) certification from the State of Nebraska required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Mary Lanning Healthcare, a full-service, acute care medical facility in Hastings, Nebraska, offers care in over 30 medical specialties delivered by 75 physicians on our Active Medical Staff. Additionally, care is provided by 34 Consulting and Courtesy Medical Staff members. Services available at Mary Lanning include cancer care, cardiac care, obstetric care, diagnostic imaging, inpatient and outpatient surgery and psychiatry, among many others.
For over 100 years, Mary Lanning Healthcare has expanded to meet the needs of our community and region. Over the past decade, the hospital has enhanced local care through a complete cardiac catheterization lab; increased services to neighboring communities by providing medical and psychiatric services through MLMH satellite clinics; and expanded our rehabilitation facility to include cardiac and pulmonary rehab, physical, occupational and speech therapies. The facility has received national recognition through the Quest for Quality Award, presented by the American Hospital Association and the Nebraska Hospital Association's Quest for Excellence Award for advancements in quality and patient care.
