Job Description

Emergency Communications Specialist - Level 2

Full-time, rotating position in a 24/7/365 environment

Why STARS

At STARS, we come to work every day with a purpose…to save lives. Whether you work in the aircraft or at one of our six bases, everyone at STARS plays a vital role in helping to provide critical care, anywhere. Since flying our first mission in 1985, we have never lost sight of what is most important – our VIPS, or Very Important Patients. Each year, we fly over 3,000 missions, providing world class critical medical care whenever and wherever we are needed, and every team member contributes to helping that VIP. We are a lifeline to the community when time and clinical expertise can make all the difference.

We are currently looking for an Emergency Communications Specialist - Level 2 in the Emergency Link Centre at our Calgary base.

Members of the Emergency Link Centre (ELC) are often referred to as the fifth crew member on the aircraft as they are a critical part of every mission STARS flies. The ELC team works to bring together the right resources at the right time to get live-saving help where they are needed. Be part of a team who works together to be there for our crew, and the community, when time is of the essence.

Key Responsibilities:

• Respond to requests from first responders, dispatch professionals and physicians in support of critical care processes for critically ill and injured patients
• Follow established protocols to ensure each call is handled effectively and efficiently
• Accurately and efficiently input information into a multi-screen computer system in real time
• Utilize dispatch technology, including computer-aided dispatch software (CAD), mapping tools, telephones and radios
• Maintain discretion and confidentiality of information

Qualifications & Requirements:

• Excellent communication skills with a professional phone manner
• Ability to remain calm under pressure in high-consequence situations
• Able to focus on the task at hand, while being aware of all that is going on around you
• Exceptional multi-tasking skills and strong attention to detail required
• Strong analytical, critical-thinking and decision-making skills
• Must be mature, resilient, and comfortable being exposed to trauma calls/troubling circumstances, and capable of handling events involving acute medical distress
• Technology proficiency is required; experience with public safety telecommunications software, mapping tools, radio systems, computer-aided dispatch (CAD), and telephone and conferencing systems is preferred
• Minimum typing speed of 40 WPM
• One or more years of experience working in a fast-paced, high-pressure role that requires multi-tasking is an asset

What we offer:

At STARS, every day we come to work with a purpose, to save lives. Maybe that's your purpose too. We provide a strong total reward offering, comprehensive organization-paid health and dental benefits, free parking, and more. But the real reward is joining a legacy - a legacy of lives saved, of hope in the face of the unimaginable, and of pride in making a difference.

When you join STARS, you become part of a community that knows we're stronger together. It takes a dream to deliver the highest standards of care, and we need you to help us be our best.

Elevate your career. Be part of something bigger. Be part of STARS.

How to Apply/ Deadline to apply:

If you are the person we are looking for and would like to make a difference with your career, please make sure to apply by closing date: November 13, 2026

Want to learn more?

Want to be the crucial link in emergency response? Learn how our Emergency Link Centre team supports critical care patients when every second counts. Learn More About Emergency Link Centre (Critical Patient)

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