Job Description

Posting number: 5215-26

Department: Stanislaus Regional 9-1-1

Job classification: EMERGENCY CALL TAKER

Posting type: Open

Categories: 911 Telecommunications

THE IDEAL CANDIDATE

The ideal candidate for the Emergency Call Taker position at Stanislaus Regional 911 is an individual that can demonstrate excellent communication skills, strong multitasking ability, and quick decision-making ability. Emergency Call Takers must remain composed, focused, and display sound judgement during high-risk situations while operating multiple software applications such as a computer aided dispatch system or phone system. Applicants should value teamwork, professionalism, and recognize the importance of continuous learning while being prepared to receive, and be receptive of, frequent feedback. Applicants should be prepared to adapt to a flexible work schedule which includes working nights, weekends, and holidays. Above all the ideal candidate embodies Stanislaus Regional 911 values which include empathy, tolerance, and empowerment while displaying a strong commitment to serve the community.

TENTATIVE RECRUITMENT SCHEDULE
Application Deadline: August 17, 2026
Written Examination: August 18, 2026
Selection Interview: Week of September 7, 2026

BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY.

THE POSITION

The Emergency Call Taker is the entry-level classification for newly appointed and inexperienced employees in the Emergency Dispatcher classification series. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. In addition to formalized training, Emergency Call Takers, under direct supervision, learn and practice standardized dispatching procedures, and gain knowledge of the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Individuals in this position will be required to demonstrate their competence through verbal and practical tests and performance evaluations on a weekly basis during their trainee employment. This is necessary due to the high degree of liability the call taker can incur both individually and for the County or contract Public Safety Agency. The basic qualification to advance to an Emergency Dispatcher shall be proficiency in the skills of an Emergency Call Taker PLUS two radio position group (Fire, Police, and Sheriff). This position is subject to overtime, standby, and callback assignments.

In addition to formalized training, Emergency Call Takers, under direct supervision, learn and practice standardized dispatching procedures, and gain knowledge of the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Individuals in this position will be required to demonstrate their competence through verbal and practical tests and performance evaluations on a weekly basis during their trainee employment. This is necessary due to the high degree of liability the dispatcher can incur both individually and for the County or contract Public Safety Agency. The basic qualification to advance to an Emergency Dispatcher shall be proficiency in the skills of an Emergency Call Taker PLUS TWO radio position groups (Fire, Police, and Sheriff).

Questions? We're Here to Help!

If you are interested in learning more about this opportunity, the recruitment process, or need assistance with your application, please contact SR911 Recruitment Analyst at (209) 552-3907 or email SR911_administration@sr911.org

BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY.

Examples of duties

• Receive complaints and requests for assistance at the Stanislaus Regional 9-1-1;
• Procure accurate and timely information needed to classify and dispatch user agencies;
• Classify complaint type and enter data into the Computer Aided Dispatch (CAD) system;
• Determine appropriate response and course of action in accordance with established policy, procedures, and codes;
• Provide information to field units, the public and other agencies; and
• Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system.

Qualifications

• The techniques, procedures and methods used in the operation of a public safety communications center;
• The use and proper care of radio, telephone and other job-related equipment;
• Federal Communications Commission rules and regulations pertinent to public safety operations;
• The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and
• The general functions of the Sheriff's Department, City Police, Fire Departments and other public safety agencies.

• Quickly and accurately follow written and oral instruction;
• Learn rules and regulations quickly and interpret them correctly;
• Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action;
• Speak clearly and concisely using proper English;
• Hear and distinguish between several voices at the same time while acquiring and retaining the information;
• Spell correctly using proper English;
• Function efficiently and calmly under pressure;
• Type accurately at a minimum speed of 35 (net) words per minute;
• Rapidly and accurately operate complex computerized equipment;
• Read and understand maps;
• Monitor multiple CRT screens simultaneously; and
• Properly use a headset;

• Graduation from high school, or possession of the high school level General Education Development (GED) Certificate; AND
• One (1) year full-time general work experience that involved public contact; AND
• All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information.

• Six (6) months experience providing customer service to the general public; OR
• One (1) year experience in a supervisory capacity.

Supplemental information

• Application Review and Screening Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
• Written Examination Applicants will be invited to participate in an online written exam that tests knowledge for the position.
• Oral Examination Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
• Eligible Lists Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months but may be extended up to eighteen months.

CLASSIFICATION INFORMATION

Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatch bargaining unit for labor relations purposes.

The probationary period for Emergency Call Taker is 12 months. At management's discretion, in accordance with County Policy, Tab 15 Probationary Periods, the probationary period can be extended by an additional 6-month period for a total of 18 months.

The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab.

Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding).

Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation.

Arrangements may be made to accommodate disabilities and religious convictions. Applicants requiring testing accommodations are required to complete and submit the Testing Accommodations Request Form prior to the test administration date. Special arrangements for religious convictions should be included in the "Additional Information" section of the application form.

GENERAL QUALIFICATIONS

• Pass County-paid pre-employment job-related background investigation.
• Perform job duties in a manner assuring a safe working environment for oneself and others.
• Maintain confidential information according to the legal standards and/or County regulations as required.
• Some positions may be required to possess and maintain a valid California Driver’s License and meet County insurability requirements.

APPLICATION AND/OR EXAMINATION APPEAL RIGHTS

Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are emailed.

DISCLAIMER

Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understanding(s), and such information prevails over information contained in this flyer. Questions regarding this bulletin may be directed to the Stanislaus County Chief Executive Office/Human Relations.