Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Regional Total Rewards Partner serves as the primary Total Rewards subject matter expert for the EMEA/APAC region, partnering with HR leaders, Business Partners, Payroll, HR Operations, Finance, external consultants, vendors, and the Total Rewards organization to deliver competitive, compliant, and effective compensation and benefits programs.

This role acts as the bridge between global Total Rewards strategy and regional market needs, ensuring compensation and benefits programs are implemented consistently while aligning with local regulations, market practices, and business objectives. The Regional Total Rewards Partner provides strategic consultation, governance, market intelligence, and operational leadership across multiple countries within the region.

The role is responsible for influencing Total Rewards decisions, advising stakeholders on compensation and benefits matters, identifying market trends, and ensuring regional programs support business growth and talent strategies.

Key Responsibilities

Regional Total Rewards Consulting & Partnership

• Serve as the primary Total Rewards advisor for HR leaders, People Business Partners, managers, and business leaders across the region.
• Partner closely with regional HR, Payroll, HR Operations, Finance, and Legal teams to ensure effective delivery of compensation and benefits programs.
• Act as the regional liaison between local stakeholders and Global Total Rewards.
• Provide consultation and recommendations on compensation, benefits, and broader Total Rewards matters.
• Build strong relationships with external consultants, survey providers, brokers, and benefit vendors.
• Monitor market trends and emerging Total Rewards practices and provide recommendations to support business and talent objectives.

Compensation

• Lead regional execution of compensation programs and processes, including annual salary reviews, promotions, market adjustments, equity awards and the annual incentive program.
• Consult on job evaluations, leveling, market pricing, and compensation recommendations.
• Conduct competitive market analyses and benchmarking to ensure pay programs remain market-aligned.
• Support compensation governance, pay equity reviews, and compliance initiatives.
• Partner with HR leaders and managers to ensure consistent application of compensation policies and practices.
• Analyze compensation outcomes and workforce data to identify trends and opportunities.

Benefits

• Serve as the regional lead for benefits administration, governance, and program effectiveness.
• Partner with local HR teams, consultants, brokers, and vendors to support regional benefits programs.
• Assist with renewals, market reviews, vendor evaluations, and program enhancements.
• Ensure alignment between global benefits strategy and local market requirements.
• Support employee communications and education related to benefit programs.

Governance, Compliance & Operations

• Monitor local regulatory requirements and partner with Payroll, Legal, and external advisors to ensure ongoing compliance.
• Support audits, reporting, documentation, and governance activities.
• Partner with HR Operations and Payroll teams to ensure accurate administration and execution of Total Rewards programs.
• Drive process improvements and operational efficiencies across compensation and benefits activities.
• Support mergers, acquisitions, integrations, and organizational changes impacting Total Rewards programs.

Qualifications

Required

• Bachelor's degree in Human Resources, Business, Finance, Economics, or related field.
• 5–8+ years of progressive experience in Compensation, Benefits, or Total Rewards.
• Experience supporting multiple countries within EMEA (or APAC for the APAC role).
• Strong knowledge of compensation practices, market benchmarking, and salary administration.
• Familiarity with regional benefits practices and statutory requirements.
• Experience partnering with HR, Payroll, Shared Services, and external vendors.
• Strong analytical, project management, and stakeholder management skills.
• Advanced data analysis and reporting skills.
• Experience with Workday and compensation survey platforms.
• Excellent communication and consulting capabilities.

Preferred

• Experience in a multinational technology or SaaS organization.
• CCP, GRP, CEBS, or equivalent Total Rewards certification.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.