Job Description

The role...

The Project Support Engineer must be capable of working on their own initiative to ensure our deliverables are aligned and met in delivery of our physical security solutions and connected devices services to the client. You will provide a range of varying activities from design support, programming, evaluation, commissioning, call-out, maintenance and verification of electronic security systems to ensure it complies with Microsoft requirements and standards.

The Project Support Engineer shall ensure all processes are optimized and continually aligned to the Microsoft requirements in delivery of their service by continually looking to adapt, refine and improve the effectiveness of the service delivery and reporting model. This will be achieved using after action reviews, vendor assessment, audit results, analysis of data, lessons learnt, corrective and preventive actions and management review. The Security Systems Project Support Engineer will also provide input to Global Shared Services Regional Group Lead to ensure technical documents and standards are updated

Microsoft’s needs are rapidly changing in this dynamic work environment, and it is essential the Project Support Engineer maintains a flexible, logical, open minded, and adaptive approach. By combining your technical skills, creativity and customer focus you will support and ensure competitive technical solutions are deployed in line with our Global standards and in the process deliver a world-class service.

What you will do...

• Represent Securitas Technology’s core values of integrity, vigilance, and excellence in all aspects of your work.
• As the EMEA Security Systems Project Service Engineer ensures you maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure you can deliver the essential skills required by your role.
• Provide Project Service Engineering services to Real Estate and Security (RE&S) ensuring compliance with Global Security Design Requirements (GSDR), standards, processes, cost, and quality is maintained throughout.
• Maintain accurate, up to date trackers/reporting tools and provide Daily, Weekly, Monthly reporting metrics demonstrating your activity, value, and impact.
• Where needed support the security consultant by reviewing innovative technology/programming solutions.
• Validate the SSR (Where special equipment or programming requirements have been defined outside of the EDPR), provide special connection diagrams and programming instructions to support the above.
• On projects which have existing systems in place (such as expansions and MAC’s), run a signal report and identify any existing devices that may need attention during the project. Also verify that the sites naming convention and alarm priorities etc. are in alignment with the EDPR.
• Review the programming sheet on submission for accuracy, highlighting any discrepancies back to the PDM.
• Program the system in accordance with the finalised programming sheet and the EDPR guidelines.
• Ensure the LNVR FQDN is added to the correct OU.
• Provide support to the PDM and security vendor with any technical related items.
• Configure the LNVR and Network switches in alignment with our standards and processes. (for new vendors and inexperienced vendors).

Qualifications

What you will need...

• 5+ years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems
• Thorough understanding of IT principles and practices
• Good understanding of enterprise security in a business environment.
• Solid understanding of security operations, design, and system integration.
• A good understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical (there is no expectation for deep technical breadth).

Technical Competencies:

• Lenel Certified to a minimum of professional level, expert level would be preferable.
• Subject matter expert in physical security.
• Must be I.T literate and proficient.
• An understanding of IT principles and practices
• Experience of AutoCAD LT for creation and manipulation of 2D security layout designs is desirable.
• Must be proficient and familiar in the use of Microsoft Office products.
• Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.

Additional Information

It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

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We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
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