Job Description

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.

Position Summary/Objective

The Payroll Administrator's primary responsibilities will be providing payroll administrative support to the customers of OSV’s Payroll Services function. The Payroll Administrator must be adaptable to a fast-paced environment and emphasize personal initiative. This role requires a skilled payroll professional with an interest in interfacing with clients to provide a “best-in-class” payroll experience.

Essential Functions/Duties/Responsibilities

• Provides outstanding payroll services support
• Assists the Payroll Specialists with processing client payrolls using Workday
• Inputting of payroll data to Workday including the input of data onto customer EIBs for payroll processing
• Perform payroll administrative duties including data entry and distribution of payslips, P45 & P11D forms.
• Assists with the monitoring of tickets ensuring Service Level Agreements are maintained or exceeded for clients
• Updates payroll records as appropriate
• Ensures all relevant documents are filed/stored appropriately in accordance with internal policy or external regulation
• Other related Customer-specific administration tasks
• Responsible for administering the court order system and processes including setting up new customers, distributing the daily files, sending confirmation communication, and off-boarding customers.
• Manage the ticketing system queue, distributing tickets to the appropriate team member and escalating those requiring it to management. Ensure that all tickets meet One Source Virtual’s SLAs.
• Generate reports required for customer presentations, metrics tracking, and internal processing use.
• Interact with various departments within and outside the company to answer questions and resolve issues.
• Work on special projects as needed.

Supervisory Responsibility

This role does not have supervisory responsibilities

Qualifications and Experience

• 1 – 2 Years of payroll experience or benefits administration
• General knowledge of payroll functions and processing, including bookkeeping, payroll tax, and fringe benefits preferred

Preferred Skills

• Detail-oriented with strong analytical skills
• Able to work independently in a team environment
• Able to follow written and verbal instruction
• Strong communication skills with an emphasis on outstanding customer service
• Proficient in MS Word & Excel
• Customer service driven
• Ability to meet deadlines
• Superior organizational skills
• Ability to communicate effectively, both verbally and in written form
• Ability to analyze and interpret information
• Proficient use of PC spreadsheet applications

Due to the nature of our business, the customer undertakings we provide, and the sensitive data we manage, we operate detailed background checks for all successful candidates which include a credit reference and basic criminal record check amongst educational and employment checks. Employment decisions will take account of all relevant information, including the background check outcome, in relation to each individual role.

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.