Job Description

IT Service Desk Agent

WHO ARE WE

At Aliaxis, we design innovative, reliable, and sustainable solutions for fluid and energy management. Our pipe and fitting systems work seamlessly behind the scenes — delivering peace of mind to customers and end users across the globe.

With operations in over 40 countries, we tackle the most complex challenges in the building, infrastructure, industrial, electrical, and agriculture sectors. But what truly drives us is our people. Our 15,000 employees bring the expertise, passion, and dedication that power everything we do.

Together, we make life flow — and we're looking for talented individuals to join us on that journey.

See our websites:
https://aliaxis.com
https://aliaxis.pl
Careers | Join Our Team and Work With Purpose | Aliaxis

WHAT WE’RE WORKING TOWARDS

We're offering a unique opportunity to join a global Belgian company with an international and collaborative culture. Aliaxis is focused on strengthening its operational excellence and building agility for future growth.

Through our Horizon 2030 strategy, we are evolving into a high-performing, disciplined global organization — and we are looking for people who want to grow with us and contribute to this transformation.

ABOUT THE ROLE

We are looking for an IT Service Desk Agent to join our EMEA IT team in Poland.

In this role, you will provide first-line IT support to employees across the EMEA region and act as a single point of contact (SPOC) for all IT incidents and requests. You will play a key role in ensuring smooth business operations by delivering high-quality support and collaborating with internal IT teams.

WHAT YOU WILL DO

• Act as a single point of contact (SPOC) for IT support via phone, chat, email, and service portal
• Provide first-line IT support across various technologies (hardware, applications, telephony, mobile devices, etc.)
• Log, categorize, assign, and track incidents and service requests in line with SLA requirements
• Resolve issues or escalate to L2/L3 teams when needed
• Support incident, problem, change, knowledge, user access management processes
• Identify and support handling of major incidents
• Maintain accurate documentation and contribute to knowledge Base articles improvements
• Monitor KPIs, SLAs and contribute to continuous improvement initiatives
• Cooperate with internal stakeholders and IT teams across the organization
• Support IT projects, system changes, and service enhancements

ABOUT YOU

• Experience in IT Service Desk, technical support, or customer service
• Strong communication skills and customer-oriented mindset
• Fluency in French and English
• Good understanding of IT fundamentals and technologies
• Strong problem-solving skills
• Team player with proactive and solution-oriented attitude
• Experience with ITIL processes (preferred or willingness to learn)
• Ability to organize work and manage multiple tasks effectively

ABOUT OUR WORKPLACE

• Full-time employment contract
• Shift system from Monday to Friday, 7:00–15:00 and/or 10:00–18:00
• Office-based/hybrid role in Wrocław
• LinkedIn Learning platform.
• Career Advancement: Clear paths for professional growth and advancement within a global company.
• Competitive Compensation: Attractive salary package with benefits tailored for your well-being and work-life balance.
• Benefits: Cafeteria System including Multisport card
• Social Fund (Holiday and Christmas)
• The role is hybrid; employee will be required to work at least 1 or 2 days per week in the office located in Poland, Wroclaw (ul. Powstancow Sląskich 9).

HOW WE WELCOME YOU

For us, equity and belonging start already at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.

HOW TO APPLY

Apply via provided link / Apply form

Recruiter responsible: Samanta Morris