JOB PURPOSE:

As a D365 Country Key User, you’ll be the go-to expert for Dynamics 365 Sales, Experlogix, and related tools. Acting as a key link between sales teams, management, and IT, you’ll drive efficiency, improve processes, and maximize system usage.

We’re looking for a proactive, analytical professional with strong problem-solving skills, D365 expertise, and the ability to train and support users in an international environment.

RESPONSIBILITIES:

• Ensure high-quality data management across accounts, contacts, activities, sales opportunities, territories, and quotes
• Create and maintain reports and dashboards to support business decisions
• Deliver onboarding and ongoing training for sales teams and maintain local training materials
• Provide day-to-day user support, troubleshoot issues, and manage tickets to resolution
• Drive user adoption of D365 and promote best practices across teams
• Gather feedback, support continuous improvements, and collaborate with global stakeholders
• Participate in testing activities and communicate system updates, changes, and enhancements proactively

EDUCATION, EXPERIENCE:

• Degree in Business Administration or relevant field
• 3+ years of experience in Sales Support, IT, Finance, or Sales
• Strong collaboration skills in a multicultural environment

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Fluencyin English and French
• Proactive, solution-oriented mindset with strong analytical and problem-solving skills
• Excellent communication skills and ability to work cross-functionally in a global environment
• Confident Excel skills and solid CRM knowledge (Microsoft D365 or Salesforce)
• SAP experience is an advantage

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