Job Description

EMEA Customer Operations Director

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• This role is responsible for driving operational excellence, optimizing supply chain processes, and contributing to the overall success and growth across a large business group or region(s). The role supervises and leads a team of operations professionals (managers and senior individual contributors) providing guidance, support, and performance evaluations. The role plays a critical role in shaping the company's supply chain strategy, improving efficiency, reducing costs, and ensuring smooth operations.

Responsibilities
• Leads a team of managers and senior individual contributors for business operations function by setting overall program objectives and ensuring timely and effective execution.
• Manages Oreder Management and business process initiatives across a large business group or region(s).
• Actively partners with internal and external stakeholders and/or suppliers on a regular basis, and manages 3rd party relationships.
• Drives multi-year strategies and initiatives at the regional/global/business group level by exercising governance oversight in one or more areas (e.g., key policy decisions, resolution of high impact issues, and new product introduction).
• Monitors, diagnoses, and drives resolution for any operational issues.
• Identifies opportunities to streamline and optimize operational processes across a large business group or region(s), thereby increasing efficiency and reducing costs.
• Directs the creation of reports and analysis to inform business plans and gauge performance against set goals.
• Manages the allocation of resources, including personnel, budgets, and equipment, to ensure optimal operational performance.
• Holds responsibility for talent management and succession planning, ensuring that the appropriate tools and processes are in place to support the team.

Education & Experience Recommended
• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 12+ years of job-related and/or management experience, preferably in supply chain, operations, or a related field.

Preferred Certifications
• Project Management Professional (PMP) Certification
• Certified Professional In Supply Management (Standards Organizations)

Knowledge & Skills
• Continuous Improvement Process
• Data Analysis
• Enterprise Resource Planning
• Finance
• Key Performance Indicators (KPIs)
• Process Improvement
• Procurement
• Supply Chain Analysis
• Supply Chain Management

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope
• Impacts multiple functions and may act as a lead to peers on cross-functional project teams working to establish and execute business goals.

Complexity
• Contributes to the development of company objectives and achieves goals through subordinate high-level individual contributors and managers.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (Romania)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"