Job Description

Intellihub is committed to simplifying the energy transition – as a leader in smart metering across ANZ and innovator of solar, battery, EV, virtual power plant and home electrification solutions.

With strong leadership supporting you, a career at Intellihub is defined by flexibility, growth and a deeply fulfilling experience. We're changing energy – bring yours.

As the Embedded Sales Delivery Specialist, reporting to the Head of Embedded Sales Delivery, you will play a key role in helping our sales function deliver for customers. You'll support the end-to-end execution of metering projects - making sure orders are processed, tracked, and completed accurately and on time.

This is a 12-month max term role with potential of converting to permanent as the team grows.

• Ensure all customer orders are accurately entered into the system and processed in a timely manner.
• Create and manage internal service orders in the field delivery system to support accurate and timely completion by field teams.
• Validate completed orders through QA processes and reconcile them against project orders to ensure accuracy and completeness.
• Manage customer enquiries through the inbox and resolve issues in a timely manner, aiming for first-time resolution.
• Maintain asset registers, monitor data quality, and support month-end billing activities.
• Prepare electrical safety certificates in NSW, ACT and VIC to meet regulatory requirements and coordinate site returns for meter commissioning.

Qualifications

• Tertiary qualifications in business, data analytics or related discipline.
• 1–3 years’ experience in operations, data processing or customer support (energy sector a bonus).
• Ability to navigate Excel with ease and
• Experience in data management, processing, analysis including direct customer contact and query resolution experience.
• Demonstrate excellent problem analysis and problem-solving skills.
• Demonstrate the ability to remain calm, tolerant, and professional in a stressful and demanding environment.

Additional Information

• Build hands-on experience across sales operations, data and customer delivery you can take anywhere.
• Get a foot in the door with Intellihub, a trusted and established player in the energy market, working at the centre of a rapidly evolving industry.
• This is a 12-month fixed term role where you can gain real end-to-end exposure that sets you up for your next role.