Job Description

Our Story

J.Crew gets you dressed every day, for every occasion.

Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting.

Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

Title:             Email,SMSand PushMarketingSenior Associate

Reports to:  Director,Email, SMS andPushMarketing,J.Crew

Location:      New York City

Reporting to theDirectorofEmail,SMSand PushMarketing forJ.Crew, the Email,SMSAnd PushMarketingSenior Associatewillberesponsible forchannel strategy& execution,implementingprogram optimizations, executing regular A/B tests, and reporting on performance. This position will have exposure to all aspects ofEmail,SMSand Pushmarketingtohelp drive the overall marketingstrategyatJ.Crewand meet daily sales goalsExpertiseinEmail, SMSandPushmarketing at an eCommerce or retail company, with a demonstrated passion for theJ.Crewbrand, is preferred.

Responsibilities:

• Manage all aspectsofJ.Crew’striggered emailprogramsto drive customer conversion

• Overseeday to day and triggeredSMS and Push Marketing programs forJ.Crew

• Partner with creative team to create high performing Emails, SMS and Push messages that will drive conversion and increase customer lifetime value

• Consistently provide insights and channel optimizations fromquantitative and qualitative data

• Own the audiencesegmentation and personalization strategiesto drive customer retention and new customer conversion

• Analyze and share out creative performanceto inform content strategy go forward

• Closely collaborate withthe cross-functionalteamsto ensure successful andtimelydelivery of all campaigns

• QA and approve all campaigns to ensure creative,content, links, and copy areaccuratefor deployment

• Partner closely withcross-functional teams(i.e.Project Management,Merchandising,Planning,and Customer Insights team)to drive thechannelstrategyand deliver onJ.Crewbusiness goals and KPIs

• Partner closely with ourMarketing OrchestrationProvider to drive performance and unlock new capabilities

• Ensure emails adhere to all GDPRandCAN-SPAMlegal requirements

Qualifications:

• 2-3years of related experience in email,smsor pushmarketing, retail preferred

• Strong analytical skills;proficiencyin Microsoft ExcelandGoogle Analytics

• Experience withamajorESP(i.e.Braze,SalesforceMarketing Cloud)

• Very strongcommunication and team-working skills 

• High levelof organization coupled with attention to detail 

• Willingness for occasional night, weekend,& holiday work

• Interest in learning about marketing financials

• Self-starter whoexhibitscuriosity 

• Ability to prioritize multipleobjectiveswithin a fast-paced, changing environment

• Aptitude to think strategically but act tactically

• Confidence in project management and presentation skills 

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.

• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).

• Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.

• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.

• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range: $80,800.00 - $100,400.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.