Job Description

The Email Marketing Specialist role is integral to enhancing customer engagement and fulfilling our agency's strategic goals in servicing our client’s owned marketing. This position is vital for ensuring that our email and SMS campaigns effectively resonate with client brands and marketing objectives, directly impacting client satisfaction and retention. The role exists to combine creativity with technical acumen, ensuring innovative, compliant, and effective email marketing strategies that uphold our agency's commitment to excellence.

Job Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Campaign Design and Execution: Develop, write and build email / SMS marketing campaigns and workflows that align with brand guidelines, unique user lifecycle touch points and marketing goals.
• Collaboration and Strategy Integration: Collaborate with Client Success Manager, designers, and other team members to ensure that the email campaigns align with overall marketing strategies and customer journey mapping, integrating insights from various stakeholders into the campaign execution.
• Stakeholder Communication: Maintain clear and consistent communication with team members and stakeholders to ensure that campaign goals are understood and that email designs meet the brief’s requirements and objectives.
• Performance Monitoring and Quality Assurance: Continuously monitor the performance of email campaigns and workflows to ensure quality and effectiveness, and make optimization recommendations as necessary.
• Compliance and Best Practices Adherence: Ensure all email campaigns comply with industry best practices and legal standards, including CAN-SPAM regulations and GDPR where applicable, maintaining high standards of data privacy and email deliverability.
• Other duties as assigned

Requirements

• 3-4 years of experience preferred. Demonstration of exemplary performance may supersede the experience requirement.
• Bachelor's degree in Digital Marketing or a related field — or equivalent hands-on experience.
• Experience with email service provider Klaviyo, as well as knowledge of Salesforce Marketing Cloud and MailChimp
• Strong communication skills (written, verbal, as well as visual through diagrams and concepts). Writing skills are a must.
• Excellent problem-solving skills
• Attention to detail and time management skills
• Accountability in ensuring brand and design standards are met on every project
• Actively stays updated with the latest trends in email marketing.

Nice to have

• Knowledgeable about cross inbox & cross device compatibility
• Basic understanding of HTML and CSS best practices for email templates
• Basic understanding of A/B testing practices.
• Understanding of email authentication protocols
• Good grasp of web analytics, experience with Google Analytics

Benefits

Why You’ll Love Working at OuterBox:

• High-character, fun, and cohesive work culture
• Competitive base salary
• PTO that is genuinely encouraged
• Affordable, low-deductible health insurance plans
• Supplemental benefits, including employer-paid life insurance, short & long term disability insurance
• 401k with company match
• Remote work flexibility
• Supportive, transparent, and accessible leadership that welcomes ideas, insights & feedback
• Professional/individual development stipend
• Salary Description: $60,000 - $75,000

If you’re ready to join a cohesive team that will support and encourage you to take your career to the next level, we encourage you to apply!

Cohesive Culture + Good Humor + Combined Skills = Awesome Results

At OuterBox, what we won’t stop doing is winning as a team for our clients, while at the same time winning for each other as both professionals and individuals. We know our wins start with our incredible people, which is why for over 20 years we’ve created — and continuously refined — a team-centric work culture rooted in trust, respect, accountability, appreciation, fun, and collaboration. The Plain Dealer & Cleveland.com demonstrate this by having awarded OuterBox as a Top Workplace for three years running in 2022–2024!

At OuterBox, we’re here to thrive together — not simply survive. So if you’ve been searching for an agency that energizes, inspires, and directly helps you achieve the best for you, the person, and you, the professional, maybe it’s time to think outside the traditional agency box?

Physical Demands

• Primarily involves sitting at a desk and using a computer for extended periods of time.
• Light physical activity is also required, such as carrying equipment or setting up for presentations.
• Requires a high level of mental focus and the ability to work under pressure.
• Good manual dexterity, hand-eye coordination, and the ability to use a computer for extended periods are required.

Work Authorization/Requirements

Must be located in the USA.

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Affirmative Action/EEO Statement

Our company is an equal-opportunity employer committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected status.

OuterBox may use AI-assisted tools to support the hiring process. Human review is involved in all employment decisions.