Job Description

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.

Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

Joseph Joseph’s business has historically been built on supplying products to retailers, both bricks and mortar and ecommerce. The JosephJoseph.com platform has been growing and we now have an ambitious and aggressive growth plan to expand our D2C Operations globally within the next 5 years.

We are looking for an enthusiastic Email Marketing Executive to join the team. Already operating across 6 global sites, this is an exciting time to join the Ecommerce team as we build the key foundations for growth. We require an enthusiastic individual with a genuine willingness and eagerness to learn and support the various functions of the team.

What you will be doing:

• Manage the day-to-day running of Joseph Joseph’s Email Marketing strategy.

• Responsible for managing both broadcast and automated email campaigns via our ESP Ometria, whilst identifying opportunities to optimise performance.

• Managing the planning, briefing, building, linking, testing, and scheduling of all emails.

• Monitor our customer database and ensure we remain GDPR compliant.

• Improve retention rates and help convert leads into customers.

• Create CRM customer lists for ad-hoc and automated campaigns and digital marketing.

• Work closely with the Email & CRM Manager on defining and executing the email marketing roadmap to deliver objectives.

• Work closely with Ometria to understand best practises and find opportunities for improvement.

• Ideate and execute A/B tests for broadcast and automated emails. Continually monitor and track performance, report on findings and use these to improve future campaigns.

• Monitor email deliverability and troubleshoot any issues that may occur.

• Report on channel performance using our internal analytics tools and Ometria, for daily, monthly, and yearly trade reports.

• Manage all administrative and master documentation including our automated customer journeys, ensuring they are up-to-date and reflect current live status.

• Work closely with the Ecommerce, Creative and Brand teams to ensure email supports business priorities while driving key KPIs.

• Assist on SMS strategy, to support the growth of our SMS marketing channel, including planning, scheduling and reporting.

• Monitoring marketing trends and leading on competitor research to remain competitive within our own email marketing comms.

• Develop and own our personalisation and segmentation roadmap

• Assist with seasonal and launch campaign planning and research

• Working with the trade team on Email Localisation and SKU selection, and owning and managing the email translations process

• Owning internal email calendar

What we need from you:

• At least 1 years’ experience in an email marketing role.

• Have managed an email platform previously (e.g. Ometria, Klaviyo, Emarsys, Braze, MailChimp) in an ecommerce environment. (Ometria experience an advantage, but not required)

• Knowledge and ability to pull reports using reporting dashboards (e.g. GA4, platform data)

• Ability to work closely and productively with internal and external stakeholders.

• Have an analytical mindset and the ability to provide insight into performance, using this to make informed decisions.

• Exceptional attention to detail, ability to spot and correct errors, and ability to thoroughly and comprehensively test links, stock levels and regional variances for every email that gets sent out.

• Experience with our SMS platform, Attentive, beneficial but not required.

• Some knowledge of customer segmentation would be beneficial but not required.

• Some knowledge of editing HTML would be an advantage but not required.

• Demonstrable eagerness to learn and a desire to grow our email marketing and CRM activities.

What you’ll get from us:

• Competitive salary and holiday allowance

• Company performance related bonus

• A pension contribution

• An exclusive staff discount

• 24/7 healthcare appointment support

• Hybrid working – 3 days in office & 2 days from home and flex start/finish times

• External private employee wellbeing support

• Access to Perkbox

• Volunteer days

• Team Recognition scheme

• Training and Development

• Holiday carry-over scheme

• Season-ticket travel loan

• Cycle to work scheme

• Parental Leave support

• Holiday trading (buy/sell) and extra holiday days for long service