Job Description

Email & Lifecycle Marketing Specialist - Flexible Location

Join Canteen and help change the lives of young people impacted by Cancer.

• Bring your customer lifecycle expertise to a leading not-for-profit and love what you do!
• Based in either Melbourne, Sydney, Perth, Adelaide, Brisbane, with hybrid flexible working offered across Australia.
• Permanent, full time position
• $95,000 (negotiable based on experience) + super and benefits

Our commitment

Cancer doesn’t discriminate and neither do we. We believe that diversity in all its forms is a strength and are committed to working towards being an organisation that is inclusive of all individuals, so we can create a more vibrant and innovative culture. Canteen welcomes people with diverse gender identities, sexualities, intersex variations and from all cultures, backgrounds and abilities. Canteen acknowledges Aboriginal and Torres Strait Islander peoples as sovereign custodians of this land. We pay our respects to Elders past, present and emerging. Canteen is committed to the safety and wellbeing of children and people of all ages.

About us

Canteen is all about supporting young people and their families affected by cancer. Founded by young cancer patients, we offer programs and resources that truly make a difference for 12-25 year-olds facing their own diagnosis, supporting a loved one, or grieving. Together, we believe our team can create real change!

We are now seeking an Email & Lifecycle Marketing Specialist to own how Canteen connects with young people and supporters across email, SMS and other channels, and to shape where we take them next. This role offers the chance to make a real impact within the Marketing and Engagement Team and be part of an organisation that values innovation, collaboration, and continuous improvement.

About our benefits

We connect, we empower, we challenge, and we are real. These values ground the way we work at Canteen, and underpin a culture that brings people together in an inspiring and positive way. Find out more on our LinkedIn Life Page.

• Base Salary + Superannuation + Not-For-Profit Salary Packaging (up to $18,550 of your salary tax-free).
• 5 Weeks Annual Leave (FTE) + 17.5% leave loading + pay during our annual office closure week.
• Early access to long service leave
• Learning & Development opportunities.

About our role

• Own the strategy and delivery of Canteen's email and SMS, from everyday campaigns to automated journeys tailored to our audience’s needs.
• Use data and audience insight to guide service users towards the support they need and keep supporters engaged and invested.
• Set the direction for our lifecycle marketing, including the tools and technology we invest in next.
• Upskill teams across Canteen to deliver more themselves, while remaining the specialist for the complex and technical work.
• Keep an eye on results and where the industry is heading, so we keep improving and take up new ways to reach people when it makes sense.

About You

• A lifecycle marketer who's as comfortable in the detail as the big picture, and who wants their work to make a genuine difference to young people affected by cancer.
• Proven experience delivering email and SMS lifecycle marketing end to end, ideally with Salesforce marketing automation tools.
• Hands-on expertise building and optimising automated journeys and segmenting audiences from data, and comfortable with the complex, technical builds.
• A confident communicator who can juggle competing priorities, work across teams, and bring others with them.
• A proactive and positive attitude with a willingness to learn and take on new challenges.

Applications close on 21 August If you’re passionate about what you do and are ready to make a difference, apply now. We’ll review applications regularly. Only those selected for an interview will be contacted.

Employment Expectations

To ensure an ongoing commitment to the success of Canteen, all applications must be able to:

• Successfully complete and maintain a current National Police Check and Working with Child Check relevant to the individual’s state jurisdiction.
• Undergo an extensive screening process prior to appointment to guarantee the safety of all Canteen’s stakeholders.
• Provide at least two direct referees to ensure a successful reference check is completed.
• Provide relevant copies of professional qualification/s stated on the application.