Job Description

CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customer's needs. Since our inception in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment.

At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.

This is a fully remote position. To be considered for this opportunity you must reside within and have the right to work in the United States

Resident is seeking a talented Email Designer to join our in-house Marketing Operations team, working alongside our CRM marketing team and reporting to the Director of Marketing Operations. In this role, you'll be instrumental in shaping the visual identity of both the Resident and Ashley brands — crafting high-quality email templates and graphics that captivate audiences and drive engagement. You'll collaborate closely with the CRM team and fellow designers to generate fresh ideas, evolve our existing design systems, and consistently elevate the aesthetic standard across all email touchpoints. As a key creative contributor, you'll play a direct role in advancing the Ashley brand's presence through thoughtful, polished, and on-brand design execution.

What You’ll Be Doing:

• Design email layouts and graphics that adhere to brand standards and the established design system, in close collaboration with the brand team.
• Optimize all email designs for mobile, desktop, and dark mode.
• Maintain a working understanding of HTML/CSS email constraints and rendering behavior across major clients (including Outlook, iOS, and Gmail) to ensure designs are buildable and consistent.
• Design and deliver variants in support of A/B and multivariate testing across layouts, CTAs, and content.
• Design for dynamic and personalized content, accounting for variable data, conditional content blocks, and product recommendation modules within journey emails.
• Apply performance insights provided by CRM managers (open rates, click rates, conversions) to inform and iterate on design decisions.
• Deliver high-quality designs; balancing quality, velocity, and managing deadlines.
• Develop an organized system and rapport for managing daily/weekly creative needs for the CRM team.
• Understand the project requirements, conceptualize creative ideas and support in the development of new designs across CRM and marketing.
• Keep up to date with trends within the industry, as well as new tools, techniques, and software.
• Work proactively to build good relationships within project teams and collaborate effectively with other competencies; for example CRM Managers, Retail Managers, and Operations teams.

The responsibilities described above are not exhaustive. You may be asked, from time to time and as reasonably required by business needs, to perform other duties consistent with your skills and role, including work for or on behalf of our related entities. This job description does not constitute a contract of employment and may be modified at any time, subject to applicable law.

Skills & Qualifications:

• 2-5 years of design experience in a similar role
• A portfolio that shows a flexible/unique approach
• Experience developing templates and graphics for email
• Experience with email analytics and the story the data tells
• A strong sense of design, typography, and general aesthetics
• Thorough knowledge of Figma
• Thorough knowledge of the Adobe design suite

What We Offer (subject to eligibility requirements):

• Remote-first workplace (since 2016!) Competitive salary
• Annual bonus potential
• Health, Vision & Dental Insurance HSA company contributions
• 401K with company match component
• “Take what you need” PTO
• Wellness benefits
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!

If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The salary for this position is $75,000 - $90,000.00. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at People@residenthome.com

Resident is a privately-held company headquartered in San Francisco, CA, with offices in New York City, London, Tel Aviv. Learn more at: https://www.residenthome.com

Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Resident is proud to be a remote-first company and maintains policies to support our unique flexible work location culture. However, there are a few important parameters to our work-from-home-culture: While we currently employ Residents in over 30 US states and 3 countries, if you are hired, you may be restricted to working from the state or country in which you currently reside, unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role. As with anything, we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire, if applicable, and the extent any other restrictions apply to a particular role. We reserve the right to deny relocation requests post-hire for any reason.

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