Job Description

Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live®.

With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime

Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

The Role

As part of the broader Ovation offering, TEG Ovation amp brings together marketing and creative capabilities in a unified, high-impact function, combining in-house expertise with trusted external partners. Sitting within the Creative & Content team, the Email Campaign & Web Coordinator plans, produces, publishes and optimises organic direct marketing and website activity for TEG's key events and entertainment brands. Working closely with campaign teams, you'll deliver high-impact, data-driven communications that drive awareness, engagement and ticket sales, blending strategic thinking, hands-on execution and stakeholder management.

Requirements

Outcomes to Deliver

In this role, success looks like:

• Campaign Execution: Manage end-to-end email campaign production from brief through to post-send reporting, building, testing and deploying HTML, plain text and drag-and-drop emails via Braze and Audience Republic, while executing website content updates focused on user experience and conversion.
• Optimisation & Reporting: Monitor and analyse campaign performance, applying A/B testing and segmentation strategies to improve open rates, CTR and conversion, and collaborating with the Performance & Insights team to continually refine targeting and messaging.
• Stakeholder & Platform Management: Partner closely with campaign teams and internal stakeholders to gather content, assets and approvals, and maintain the website CMS and EDM templates so they stay up to date and optimised.

Capabilities to Bring

You’ll thrive in this role if you bring:

• Digital Marketing Expertise: 2+ years' experience in a digital marketing or CRM role, ideally within entertainment, media or e-commerce, with hands-on experience using Braze, Audience Republic or an equivalent ESP.
• Technical & Analytical Mindset: Confidence managing CMS platforms such as WordPress or Webflow, strong attention to detail, and an analytical mindset that can dissect briefs, interpret data and translate it into action.
• Collaborative Hustle: Comfortable working across multiple stakeholders and deadlines in a fast-paced environment, highly organised, and genuinely passionate about arts, culture and entertainment.

Desirable Experience and skills

• Experience planning and building Braze Canvas & Email Automations, managing data orchestration into Braze, using liquid code, and reading HTML/CSS to design HTML emails

Benefits

We’re Australasia’s home of live entertainment – from stadium tours to your local comedy show – and we look after the people who make it happen.

• Front row perks: Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales
• A global stage: Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment
• Flexibility: Hybrid and flexible working, with flexible hours where your role allows
• Parental leave for everyone Paid leave for primary caregivers regardless of gender, with real support returning to work
• Leave, your way: Annual leave plus extras like birthday leave and purchase leave
• Your backstage crew: Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations
• Giving back: One paid volunteer day a year to support our community
• Your next act: Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills
• Recognition that means something: ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

If this sounds like the opportunity for you, we welcome you to apply. We believe in creating a place where our people can do their best work!

Learn more about TEG here – www.TEG.com.au

Only direct applications will be considered. No recruiters please