Job Description

Eligibility

Qualifications

• Minimum Bachelor's preferably Master's from an HEC recognized institute/university (Professional certification will be an added advantage).
• Qualification in Islamic Finance will be an added advantage.

Skills

• Written & Verbal Communication
• Banking & Islamic Banking Knowledge
• Customer Handling & Complaint Resolution
• Problem-Solving & SLA/TAT Management

Experience

• Minimum 2 years of relevant working experience.

Key Responsibilities

• Managing and responding to customer queries and complaints through the Bank’s email channel.
• Investigating customer concerns and coordinating with relevant departments for timely resolution.
• Ensuring accurate, professional, compliant responses aligned with Bank policies and Shariah principles.
• Maintaining case records, following up on pending cases, and identifying recurring issues and service improvement opportunities.

Department:

Service Quality Department – Customer Support Group

Location:

Head Office - Karachi

Last Date:

October 3rd, 2026