Job Description

About the Job

Location: Taguig City

Corporate Level: SAM to M

Work Arrangement: Onsite

Our Consumer Lending team is looking for highly driven professionals to join us in Taguig City with the role of Elite Usage Officer.

In this role, you will establish and strengthen merchant partnerships that drive credit card usage through exclusive discounts, perks, and spending privileges.

You will help develop and execute strategic merchant programs that enhance customer engagement, increase retail billings, and strengthen the EastWest Credit Cards brand.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Identify, develop, and manage merchant partnerships that provide exclusive discounts, perks, and spending privileges for EastWest credit cardholders.
• Conduct market research, competitor analysis, and customer spending pattern reviews to uncover partnership opportunities and support business growth.
• Conceptualize, negotiate, and execute merchant promotional programs, ensuring attractive customer offers while optimizing business value.
• Coordinate end-to-end implementation of marketing campaigns, including legal approvals, regulatory requirements, customer communications, and merchant onboarding.
• Monitor program performance, prepare post-campaign evaluations, and recommend improvements to maximize customer engagement, credit card usage, and profitability.
• Collaborate with internal and external stakeholders to address customer concerns, manage merchant relationships, ensure compliance, and deliver a seamless customer experience.

What we're looking for

• Graduate of any four-year course, preferably in Marketing, Business Management, Communications, Economics, or related disciplines.
• Experience in account management, partnership development, sales, marketing, business development, merchant acquisition, or promotions management is an advantage.
• Strong negotiation, relationship-building, and stakeholder management skills with the ability to engage and influence external partners.
• Experience in project management, campaign execution, and coordination with cross-functional teams to deliver business initiatives.
• Strong analytical skills with the ability to interpret sales, spending, and campaign performance data and translate insights into actionable recommendations.
• Excellent communication, presentation, problem-solving, customer service orientation, attention to detail, and ability to thrive in a fast-paced environment.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth