Kotak Mahindra Bank

Elite Banker-Inbound-Branch Banking-Service

Kotak Mahindra Bank  •  Indore, IN (Onsite)  •  4 hours ago
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Job Description

We are looking for a customer-focused and experienced Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The Elite Banker will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products.
  1. Service walk-in customers across all segments, ensuring prompt and courteous assistance.
  2. Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products.
  3. Act as a backup to the Personal Banker during peak hours or absences.
  4. Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts.
  5. Resolve customer queries efficiently and professionally.
  6. Identify and capitalize on business opportunities sensed during customer interactions.
  7. Deliver a high-quality customer experience to encourage retention and positive word-of-mouth.
  8. Ensure compliance with internal policies and regulatory guidelines.
Kotak Mahindra Bank

About Kotak Mahindra Bank

About Kotak Mahindra Group:

Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.

The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.

The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
1985
Website
kotak.com
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