We are looking for a customer-focused and experienced Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The Elite Banker will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products.Service walk-in customers across all segments, ensuring prompt and courteous assistance
Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products
Act as a backup to the Personal Banker during peak hours or absences
Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts
Resolve customer queries efficiently and professionally
Identify and capitalize on business opportunities sensed during customer interactions
Deliver a high-quality customer experience to encourage retention and positive word-of-mouth
Ensure compliance with internal policies and regulatory guidelinesCustomer Service, Branch Banking Operations, Service Delivery, Client Servicing, Query Resolution, Teamwork, Non-transactional Servicing, Reconciliation, Cross-selling, Financial Product Knowledge,Compliance, Regulatory Knowledge, Risk Management, Data Analysis, Time Management, Organizational Skills, Adaptability, Proactiveness, Empathy, Confidentiality, Financial Acumen, Negotiation Skills, Relationship Building, Digital Literacy, IT Proficiency, Fraud Prevention, Ethical Conduct, Multitasking, Stress Management, Decision-making, Critical Thinking
About Kotak Mahindra Group:
Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.
The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.
The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html
