Job Description

Elite Banker Outbound (HH)

Job Purpose

The Elite Banker Outbound will be responsible for acquiring, engaging, and managing High-Net-Worth (HNW) and Affluent customers through outbound sales activities. The role focuses on portfolio growth, customer relationship management, liability acquisition, investment product penetration, and delivering a superior banking experience.

Key Responsibilities

• Generate and acquire new Elite Banking customers through outbound calling, referrals, and market sourcing.
• Build and manage a portfolio of High-Net-Worth (HNW) and Affluent customers.
• Drive acquisition of CASA, Term Deposits, Wealth, Insurance, and Investment products.
• Conduct regular customer meetings to understand financial needs and provide suitable banking solutions.
• Achieve monthly and quarterly targets related to:
• New-to-Bank (NTB) customer acquisition
• Liabilities growth
• Wealth and third-party product sales
• Revenue generation
• Cross-sell banking products including:
• Mutual Funds
• Insurance
• Fixed Deposits
• Demat & Trading Accounts
• Loans against Assets
• Ensure high customer engagement and portfolio deepening.
• Maintain strong knowledge of financial markets, investment products, and banking regulations.
• Adhere to compliance, audit, and risk management guidelines.
• Provide prompt service support and resolve customer queries effectively.

Eligibility Criteria

Educational Qualification

• Graduate in any discipline.
• MBA/PGDM preferred.

Experience

• 2-6 years of experience in:
• Retail Banking
• Wealth Management
• Elite/Preferred/Priority Banking
• Financial Services Sales
• Experience in handling HNI/Affluent customers preferred.

Required Skills

• Strong sales and relationship management skills.
• Excellent communication and presentation abilities.
• Customer-centric approach with strong negotiation skills.
• Understanding of wealth products and investment solutions.
• Ability to work in a target-driven environment.
• Good networking and client acquisition capabilities.

1. Acquire and expand relationships with High Net Worth individuals for both liabilities and commercial assets.
2. Deliver superior customer service while ensuring adherence to bank policies and compliance standards.
3. Cross-sell a wide range of banking products and services to deepen client relationships.
4. Educate clients about new products and enhancements to maximize engagement.
5. Organize and lead targeted sales initiatives and client engagement events.
6. Collaborate with other group companies to offer integrated financial solutions.
7. Maintain comprehensive records of client interactions and relationship history.
8. Monitor and resolve customer complaints and queries with a focus on quick turnaround and satisfaction.