Requisition No: 867607
Agency: Children and Families
Working Title: ELIGIBILITY SUPERVISOR - SES - 60042276
Pay Plan: SES
Position Number: 60042276
Salary: $1,577.46 Bi-Weekly
Posting Closing Date: 01/13/2026
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INTERNAL AGENCY ONLY
Economy Self-Sufficiency Program - Northeast Region
Economic Self-Sufficiency Specialist Supervisor
Lake City
This is work supervising staff in a public assistance unit. The primary duty of the employee in this position is to spend the majority of time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to recommend personnel actions. A minimum of one (1) year of ESSS I (Economic Self-Sufficiency Specialist I) and previous management experience required.
SUPERVISION: Supervises staff who determines eligibility for public assistance programs based on a computer assisted (FLORIDA) eligibility system. Ensures all applicants’ and recipients’ cases are processed accurately, timely and in accordance with current rules, regulations, policies and procedures.
Develops or uses tracking systems to monitor case status and ensure staff complete the work required to provide customer service and to meet required performance indicators.
Plans workloads, work flows, deadlines, work objectives and time utilization with employees.
MONITORING AND QUALITY REVIEW: Reviews and analyzes case records in accordance with the ESS New Quality Management System. Discuss case findings with staff and uses the case reading process as a positive learning experience and to document performance. Ensures all cases are corrected accurately and timely. Develops corrective action plans along with follow-up as necessary.
ADMINISTRATIVE: Resolves issues from internal and external customers. Evaluates, analyzes, and completes reports. Participates in supervisor conferences and meetings. Attends and participates in trainings and work groups. Completes all personnel related activities. Participates in planning and presentation of performance reviews. Participates in operational planning. Ensures that personnel, fiscal and administrative rules, regulations, work processes and operating procedures are followed.
TRAINING/POLICY: Trains employees in methods for performing an effective and efficient job. Reviews, interprets, and coordinates implementation of policies, procedures and directives and provides technical assistance.
INDIVIDUAL CONFERENCES/STAFF MEETINGS: Communicates and documents on a regular basis conferences with employees both individually and in staff meetings. Develops and monitors improvement plans for effectiveness.
Submit an updated State of Florida job application through People First and address all gaps in employment.
It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law.
Knowledge, skills and abilities, including utilization of equipment, required for the position: Knowledge of social services program objectives and operation procedures; interviewing techniques; methods of compiling, organizing and analyzing data; applicable mainframe systems and software applications; arithmetic. Skill in operating a personal computer. Ability to supervise people; coordinate the operations and activities of a unit or office; interpret and apply complex information concerning policies and procedures related to social services eligibility; develop and deliver public presentations; investigate complaints; compose complex documents and correspondence; adapt to significant or sudden change; meet and deal with the public in a variety of situations; ethical business practices; communicate effectively orally; establish and maintain effective working relationships; evaluate and monitor service delivery; develop and implement corrective action plans; develop and deliver training; utilize problem-solving techniques.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Join Florida’s talented workforce to fulfill your professional goals and achieve a meaningful career. Our talented public servants work hard to serve more than 19 million residents across Florida, and you, too, can realize success in the Sunshine State.
Working in Florida’s state government means being responsive to the issues impacting the taxpayers of our state. Florida’s state government boasts both fast-paced work environments in which critical thinking and creative problem-solving are a must as well as steady employment opportunities that prize consistent service to our state’s residents. In some positions, state employment means being able to influence policy decisions and help implement change. In others, state employment means being the reliable resource that our taxpayers have come to expect from Florida’s public servants. All positions offer the ability to gain valuable experience quickly, improving your overall skillset. The State of Florida is seeking individuals with leadership skills, creativity and dedication to their fellow Floridians and individuals who recognize the professional development opportunities and achievements possible through state service.
Florida boasts the third largest population in the country and is richly diverse in both population and landscape. With an award-winning park system, warm weather and beautiful bodies of water, Florida is the perfect environment for recreational activities and outdoor enthusiasts. Our favorable tax climate means your income goes further and our business-friendly policies foster private sector growth. Joining Florida’s talented, diverse workforce provides the opportunity to achieve your professional goals while living in a state that values quality of life, culture and recreation. For employment opportunities with the State of Florida, visit https://jobs.myflorida.com.
