Job Description

Requisition No: 866927

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60020899

Pay Plan: SES

Position Number: 60020899

Salary: $41,013.96

Posting Closing Date: 01/05/2026

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INTERNAL AGENCY ONLY

Economy Self-Sufficiency Program - Central Region

Eligibility Specialist Supervisor-Orlando-Hurston (North Tower Service Center)

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families.

This position will be located in Orange County.

Facility is a tobacco free environment.

The bi-weekly salary for this position is $1,577.46.

This is professional work determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error-prone and complex cases to evaluate the quantity of services; conducting trainings, and monitoring staff as appropriate.

EXAMPLES OF WORK PERFORMED:

• Supervise ESS Staff.
• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
• Reviewing and analyzing error-prone and complex cases to evaluate the quantity of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
  Lead their team in such a manner that enhances customer service and the goals of the agency.
  
  

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent people skills.
• Knowledge of public assistance program objectives and policies.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Excellent skills in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

MINIMUM REQUIREMENTS:

• Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• OR an Associate degree or higher from an accredited college or university can substitute for the experience.
• OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Plus minimum of two years of processing experience in the Economic Self-Sufficiency Program as an Eligibility Specialist II.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

ORLANDO

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.