Job Description

Eligibility
Specialist III - Adult Medicaid Long Term Care
Applications
Economic Services Division of the Department of Community Resources

Please apply by: 7/1/2026

Hiring Rate: $47,393.00 - $59,241.00

This is a non-exempt (hourly) position.
Pay rates are based on education, skill, experience level and internal equity.
Internal equity considerations include an assessment of the applicant’s salary
history and qualifications in comparison to the market rate and requirements
for the job.

“Follow Your Calling, Find Your Career”

At Mecklenburg County, you’ll
have the chance to build a career as unique as you are with support, inclusive
culture, and technology to become the best version of you. We’re counting on
YOUR unique voice and perspective to help Mecklenburg County become even
better, too. Join us and build an exceptional experience for yourself,
and a better working world for all.

The Department of Community
Resources (Economic Services Division) administers Federal and State-Mandated
Programs for eligible families. ESD administers programs including Food &
Nutrition Services, Work First Family Assistance, Medicaid for Family &
Children, Adult Medicaid.

Process cases for public assistance programs
including Private Living Adult Medicaid, Long-Term Care, Community Assistance
Programs and Special Assistance. This position under, minimal supervision,
determines eligibility, obtains and verifies customer information, processes
applications, researches information, makes referrals; and interacts with new
and existing customers and third party entities to provide and process
information in response to inquiries, concerns and requests, reviews and
benefit changes.

Location:
301 Billingsley Road
Charlotte, NC 28211

Essential Functions:
-Interviews customers, gathers information, and inputs data into appropriate systems
-Verify customer’s information through paper documentation, on-line search and phone calls
-Determine program eligibility and process complex applications for multiple programs
-Perform data entry and maintains system files and databases on clients, providers, and program services
-Respond to client and public inquiries regarding services available, documentation requirements, other community resource options, and on-going program and benefit status
-Maintain extensive knowledge of multiple social services programs
-Prepare case files for multiple audits throughout the year; organize documentation and notify other areas of missing information
-Research available systems – NC Fast, OnBase, ISSI-CRM, The Work Number, Vital Records, and OVS/OLV to find information needed to assist program staff
-Some positions may be required to directly work on enrollment and eligibility activities within the NC FAST system
-May be required to staff shelters in the event of a disaster

Minimum Qualifications:
Experience:
Minimum of six years of experience in customer service with direct interaction
with members of the public

Education:
High School diploma or equivalent

Combination of relevant education and relevant experience accepted: Yes

Licenses and Certifications:
-Requires a valid North
Carolina or South Carolina Driver's License
-Requires County Driving
Privileges
-Annual Motor Vehicle Record (MVR) check required
-Successful completion of the CPCC Caseworker Training Program (or another
participating program) will be awarded credit for one year of work experience

Preferred Qualifications:
-Recent experience with
taking and processing Adult Medicaid Private Living applications or Long Term
Care applications in NC FAST

Knowledge, Skills, and
Abilities:
Knowledge of:
-Knowledge of
principles and processes for providing customer and personal services,
including customer needs assessment, meeting quality standards for services,
and evaluation of customer satisfaction. See more occupations related to this
knowledge
-Knowledge of the structure and content of the English
language including the meaning and spelling of words, rules of composition, and
grammar
-Modern office practices, procedures and
equipment
-Familiar
with social service programs

Skills:
-Giving full attention to what
other people are saying, taking time to understand the points being made,
asking questions as appropriate, and not interrupting at inappropriate times
-Service Orientation; actively looking for ways to help people
-Being aware of others' reactions and understanding why they react as they do
-Talking to others to convey information effectively
-Communicating effectively in writing as appropriate for the needs of the
audience

Abilities:
-Communication: Clearly conveying
information and ideas through a variety of media to individuals or groups in a
manner that engages the audience and helps them understand and retain the
information provided
-Continuous Learning / Applied Learning: Actively identifying new areas for
learning; regularly creating and taking advantage of learning opportunities;
using newly gained knowledge and skill on the job and learning through their
application
-Contributing to Team Success / Collaboration: Actively participating as a
member of a team to move the team toward the completion of goals; working
effectively and cooperatively with others; establishing and maintaining good
working relationships
-Customer Focus: Ensuring that the customer perspective is a driving force
behind business decisions and activities; crafting and implementing service
practices that meet customers’ and own organization’s needs
-Energy / Inspiring Others: Using interpersonal styles and methods to inspire
and guide individuals toward higher levels of performance
-Ethical Decision Making: Identifying and understanding issues, problems, and
opportunities; comparing data from different sources to draw conclusions; using
effective approaches for choosing a course of action or developing appropriate
solutions; taking action that is consistent with available facts, constraints,
and probable consequences
-Managing Work: Effectively managing one’s time and resources to ensure that
work is completed efficiently
-Motivation Fit: The extent to which activities and responsibilities available
in the job and the organization’s mode of operation and values provide personal
satisfaction

Computer Skills:
Proficient in various computer
applications including Microsoft Office Suite and NC FAST.

Work Environment:
Works in an office setting with moderate noise

Reasonable Accommodations Statement:
To accomplish this job successfully, an individual must be able to perform,
with or without reasonable accommodation, each essential function
satisfactorily. Reasonable accommodations may be made to help enable qualified
individuals with disabilities to perform the essential functions.

Disclaimer Statement:
This is not intended to be an all-inclusive list of job-related
responsibilities, duties, skills, requirements or working conditions. Other
duties may be assigned based on business need and the supervisor’s request.
Mecklenburg County reserves the right to revise the job description at any
time. Designated positions may be required to assist in emergency and/or
disaster situations.