Job Description

Posting number: 09197

Department: Social Services

Division: Economic Services

Job classification: Eligibility Specialist I

Posting type: Open

Categories: Social Services

Summary

The Forsyth County Department of Social Services is seeking motivated, dependable, and customer-service-oriented individuals to join our Medicaid Services team as an Eligibility Specialist I. This position plays an essential role in assisting Medicaid beneficiaries by providing accurate information, coordinating Non-Emergency Medical Transportation (NEMT) services, responding to inquiries, and ensuring individuals receive timely assistance with their Medicaid-related needs.

Examples of duties

This is an onsite position, Monday through Friday, during standard county business hours, in an office setting. The role requires extensive daily use of computers, electronic systems, spreadsheets, email systems, and document management tools to support Medicaid eligibility operations and workflow coordination.

Qualifications

Graduation from high school or GED and two years of paraprofessional or clerical public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks;

or graduation from high school or GED and one year of experience in an income maintenance program.

A higher education level may be considered as a substitution for all or part of the experience requirement.

Supplemental information

• Excellent verbal and written communication skills.
• Strong customer service skills and the ability to interact professionally with individuals from diverse backgrounds.
• Ability to multitask, prioritize assignments, and meet established deadlines.
• Strong attention to detail and accuracy in documentation and data entry.
• Ability to learn and apply Medicaid policies, procedures, and agency guidelines.
• Effective problem-solving skills and sound judgment when addressing customer concerns.
• Ability to navigate multiple computer systems and applications efficiently.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to remain professional, patient, and courteous when assisting individuals experiencing challenging situations.