WhyYou’llLoveThisRole:

As an EligibilitySpecialist I,you’llget to make a difference in patients’ lives every day!Youwillbea lifeline for patients navigating some of the most stressful moments of their healthcare journey. In this role,you’llmeet directly with patients and families, listen to their stories, and help them access financialassistanceprograms that can remove barriers to receiving essential medical care.

You’lluse your compassion, communication skills, andproblem‑solvingabilities to guidepatients’step‑by‑stepthrough applications for Medicaid, Medicare, disability, and hospital charity programs. Every interaction you have helps someone understand their options, feel supported, and move forward with confidence.

Ifyou’remotivated by meaningful,people‑centeredwork–and you want a role where your efforts make a clear and immediate difference–this position offers the opportunity to build relationships, grow your skills, and positivelyimpactpatient lives every day.

WhatYou’llDo:

• Serve as a patient advocate, meetingwith patients in-personatbedside, to assesseligibility forfinancialassistanceprograms

• Engage patients via phone outreachtofacilitatetheircooperation andsupport the completion of required screenings and documentation.

• Guide patients through complexapplication processesfor programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timelysubmission ofaccuratedocumentation.

• Collaborateand build relationshipsacrossteams, actingas aliaisonbetween patients, hospital staff, and government agencies tosecure coverageand resolveeligibilityissues.

• Manage a high case load effectively,prioritizing tasks, following up on pending applications, and meetingdeadlineswhile also adhering to productivity and quality expectations(KPIs)

• Communicate with clarity and empathy, explainingfinancialresponsibilities andassistanceoptions in ways that patients can understand.

• Maintainaccurateand confidentialrecords, ensuringcompliance with HIPAA and organizational policies.

• Use multiple systems and toolsto document , track, andreport onpatientinformation

• Support operationalneeds, including providing limited staffing coverage at nearby hospital locations as needed.

• Complete special projects, as assigned.

WhatWe’reLookingFor:

• High school diploma or GED

• Proficiencyin Englishand Spanish

• 1+yearsof experience in a customer-facing role( financial counseling,healthcare, social services, or similar environments preferred)

• Basic knowledge of state and federalassistanceprogramssuch as Medicaid, Medicare, and Social Security Disability.

• Strong organizational skills with the ability to handle multipleprioritiesand maintainaccuracy andattention to detail.

• Techsavvywithabilitytoefficiently manage and navigate multiple software systems, applications, and platforms simultaneously.

• Ability to explain complex informationclearly and empathetically

• Comfort working in fast-paced environmentswith changing priorities

• Genuinecarefor patients’ needs and concernswith ability toestablisha rapport with patients through empathetic communication

• Dependable,solution-orientedprofessional, who collaborates effectivelywith patients, hospital partners, and internal teams and colleagues

• Reliable transportation and a valid driver’s license.

• Occasional local travel may berequiredbased on operational needs.

What We Offer

• Comprehensive benefits:medical, dental, vision, HSA andFSAaccounts,short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance,pet insurance,andlegal insurance

• Wealth benefits:401(k) with company match, company HSA contributions, and access to certified financial planners

• Generous paid time off:17 daysPTOfor full-time colleagues with increases based on tenure, 9 paidholidaysand40 hoursof paid volunteer time each yearthrough our Heart & Soul program

• Learning & career development:premium LinkedIn Learning access and our SOAR development program

• Wellness benefits:freeCalm Premium subscription for meditation, stress relief, and sleep supportas well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources

• Employee discounts:Perk Spot, discounted cell‑phoneplans throughPrevi, and home/auto insurance discounts

• A collaborative, mission-driven culturebuilt on teamwork, empathy, and growth

AboutSavista

SavistaRCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years.We are trustedforour deepexpertiseand highly specialized revenue cycle professionals,workingalongsideour clients as an extension of their teams

Guided by our values ofCommitment, Authenticity, Respect, and Excellence (CARE),we believe our success starts with investing in our people.We foster a workplace where colleagues feel supported, included, andempoweredto make a meaningful impact. With one of the industry’s most highly trained workforces andwithclientsallacrossthe United States,Savistaoffers the stability of an established organization with the agility of a modern,people‑firstcompany.

JoinSavistaand build a career where your workdirectly supports patient care, strengthenshealthcareoperationsand contributes to healthier communities, whilegrowing in acollaborative,mission‑drivenenvironment.

Pay Transparency Disclaimer*

Savistais required bystate specificlaws to include the salary range for this role when hiring a resident in applicable locations. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills

Keywords:Patient Financial Counselor, Financial Counselor, Financial Assistance Counselor, Patient Financial Advocate, Patient Advocate, Medicaid Enrollment Specialist, Charity Care, Hospital Financial Assistance, Eligibility Specialist , Case Management