Job Description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

Currently unemployed and not studying, Previous call center exp advantageous. Matric (Grade 12) – Essential, Diploma or Bachelor’s Degree in Business or related field – Essential completed, Clear criminal and credit record.Valid driver’s license and access to a vehicle. Willingness to travel within Gauteng The purpose of this learnership is to develop and equip unemployed youth with the practical skills, knowledge, and experience required to succeed in the microinsurance and financial services industry.

As a Microinsurance Sales Consultant Learner, you will contribute to driving financial inclusion by promoting accessible and affordable insurance solutions to underserved communities. The role focuses on building trust with customers, delivering exceptional service, and supporting clients throughout the insurance lifecycle, while gaining hands-on sales and customer engagement experience.

Job Description

This is more than a learnership, it is a career-building opportunity designed to provide:

• Structured theoretical learning and on-the-job training
• Exposure to the insurance and financial services environment
• Development of sales, customer engagement, relationship building and compliance skills
• A pathway into sustainable employment and career growth in insurance sales

Key Responsibilities

• Promote and sell microinsurance products to individuals and communities
• Build trust and maintain strong client relationships through exceptional customer service
• Recommend suitable and affordable insurance solutions.
• Assist clients with applications, policy queries, and claims processes
• Ensure all activities comply with regulatory and company requirements
• Participate in community outreach, awareness campaigns, and educational initiatives
• Accurately capture client information and maintain detailed records
• Meet learnership performance and sales targets
• Continuously develop product knowledge and sales techniques

Key Competencies & Skills

• Ability to engender trust quickly with diverse customers and community groups
• Strong customer service orientation and empathy
• Detail-oriented with strong administrative accuracy
• Excellent verbal and written communication skills
• Persuasive and influencing skills
• Ability to learn quickly and adapt in a fast-paced environment
• Strong interpersonal skills and community engagement capability
• Basic computer literacy (MS Office / digital platforms)

Minimum Requirements

• Matric (Grade 12) – Essential
• Diploma or Bachelor’s Degree in Business or related field – Essential
• Currently unemployed and not studying
• Clear criminal and credit record
• Valid driver’s license and access to a vehicle
• Willingness to travel within Gauteng

Preferred Experience (Advantageous)

• Previous call centre experience
• Exposure to sales or customer service environments
• Prior insurance or financial services experience

Behavioural Attributes

• Self-motivated and resilient
• Goal-oriented with a strong work ethic
• Professional and ethical conduct
• Passion for helping others and making a social impact
• Ability to work independently and as part of a team

What We Offer

• Practical work experience in a growing industry
• Accredited training and skills development
• Mentorship and coaching from experienced professionals
• Exposure to community development initiatives

Education

GET Certificate: Business, Commerce and Management Studies (Required)