Job Description

Start Elevator, a fast-growing leader in the elevator services industry, is seeking an Elevator Service Technician to support our expanding operations in the New York and New Jersey markets.

The Elevator Repair Manager is responsible for overseeing the execution of elevator repair and upgrade projects across assigned territories. This role leads field operations, manages repair crews, ensures compliance with New York and New Jersey regulations, and drives project delivery focused on safety, quality, and financial performance. Strong communication skills are essential, as the role requires frequent interaction with clients, both verbally and through professional email correspondence. The ideal candidate is a proactive leader with a strong operational background, exceptional customer service skills, and the ability to effectively manage multiple projects in a fast-paced environment.

Key Responsibilities

Repair Operations & Project Execution

• Oversee all elevator repair work, including major component replacements (motors, controllers, door equipment, ropes, etc.)
• Plan, schedule, and manage repair jobs from initiation through completion
• Ensure projects are delivered safely, on time, within scope, and on budget
• Coordinate labor, materials, subcontractors, and equipment for repair work
• Review job specifications, scope, and technical requirements prior to execution

Field Leadership & Team Management

• Lead, supervise, and support repair crews, foremen, and technicians
• Provide technical expertise and guidance on complex repair projects
• Conduct field visits, job site audits, and quality inspections
• Drive productivity, safety performance, and work quality across all repair jobs
• Support hiring, training, and development of field personnel

Safety & Compliance

• Ensure compliance with all applicable regulations and codes, including:
• New York State and NYC DOB requirements (as applicable)
• New Jersey Elevator Safety regulations
• OSHA standards and company safety policies
• Enforce safety procedures and lead job site safety meetings
• Ensure proper documentation of inspections, permits, and compliance requirements

Customer & Stakeholder Management

• Serve as a key point of contact for customers throughout the repair process
• Communicate project timelines, updates, and scope changes clearly
• Resolve customer concerns and provide technical recommendations
• Partner with sales teams to identify additional repair and modernization opportunities

Financial & Operational Oversight

• Manage job costs, labor hours, materials, and overall project profitability
• Review estimates, proposals, and change orders
• Track KPIs including project margins, schedule adherence, and safety performance
• Support forecasting and backlog management of repair work

Administrative & Coordination

• Maintain accurate job files, work orders, and project documentation
• Coordinate with branch leadership, service teams, and modernization teams
• Ensure proper closeout of projects, including documentation and invoicing

Qualifications & Requirements

Education & Licensing

• High School Diploma or equivalent required
• Elevator Mechanic License required or strongly preferred
• New York (NYC or State License as applicable)
• New Jersey Elevator Mechanic License
• CET certification preferred

Benefits and Perks

• Free Health Insurance for single coverage
• 401(k) match towards your retirement account
• Top Pay in the industry
• Advancement Opportunities through our CET training program