Laborup

Electronics Technician

Laborup  •  Smyrna, TN (Onsite)  •  5 months ago
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Job Description

We build and operate escape games and interactive experiences that rely on electronics to create puzzles, effects, and “aha” moments for players. Behind every successful room is a network of sensors, buttons, locks, lights, motors, and control systems—and when something breaks, the game stops.

As an Electronics Technician, you are the person that keeps the game alive.

This role is focused on supporting escape rooms across the country, primarily by troubleshooting electronics and control systems over the phone and video. You’ll help store teams diagnose issues, walk them through fixes, and restore gameplay as quickly and safely as possible. When remote support isn’t enough, you’ll step in with onsite repairs or emergency visits.

If you like escape rooms, enjoy solving technical puzzles, and want a job where your electronics knowledge directly impacts the guest experience, this role is built for you.

What You’ll Be Doing

Remote Electronics Support (Primary Responsibility)

  • Support escape rooms nationwide by diagnosing and resolving electronic and control system issues
  • Take inbound tickets and calls from stores and guide teams through real-time troubleshooting
  • Walk technicians and game staff through fixing sensors, wiring, locks, lights, motors, power, and control boards
  • Use schematics, system knowledge, and logical isolation to identify root causes quickly

Hands-On Technical Troubleshooting

  • Diagnose low-voltage and mixed AC/DC electrical systems used in interactive games
  • Read and interpret wiring diagrams, schematics, and control layouts
  • Troubleshoot PLC-driven or logic-based systems (reading and debugging, not heavy programming)
  • Identify failed components, wiring faults, power issues, or configuration errors

Onsite & Emergency Support

  • Travel for onsite repairs when remote troubleshooting isn’t sufficient
  • Respond to high-impact or emergency issues to restore gameplay
  • Coordinate repairs with third-party vendors when needed
  • Partner with Operations and Store Leaders to execute efficient action plans while onsite

Safety & Standards

  • Ensure all electrical troubleshooting and repairs are completed safely
  • Advise stores on safe tool usage and electrical best practices
  • Identify unsafe conditions and escalate immediately
  • Support incident reporting and guide stores through weather-related closures

Documentation & Knowledge Sharing

  • Track issues, fixes, and resolutions in Zendesk
  • Maintain clear documentation for recurring problems and system improvements
  • Act as a technical knowledge resource for both current and legacy escape room systems

Continuous Improvement

  • Work cross-functionally to improve reliability and maintainability of escape room electronics
  • Provide feedback based on real-world failures and guest impact
  • Help shape better standards, tools, and support processes over time

Requirements

Qualifications

  • A degree in EE, EET, Applied Electronics, etc,
  • Experience with PLC coding, or strong ability to read / troubleshoot
  • Experience working with various AC/DC Voltages
  • Experience working with low voltage electronics.
  • A love for escape rooms and interactive media
  • Strong organizational and interpersonal skills
  • Has strong communication skills - written, on the phone, in-person.
  • Excels at maintaining an organized schedule.
  • Contagiously positive, can-do attitude
  • Loves to “win”
  • Ability to lift/carry up to 50 pounds individually.
  • Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time.
  • Preferred to have experience in the production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
Laborup

About Laborup

Laborup is the #1 AI powered talent platform for America’s industrial workforce. We use AI to create jobs, not take them away. We help HR and plant leaders hire and keep the skilled workers who keep plants running: machinists, welders, maintenance techs, operators, industrial electricians, and engineers. USA Today called us the “LinkedIn for blue collar workers,” and Forbes profiled our work in “How AI Is Solving America’s 1 Trillion Dollar Manufacturing Labor Crisis.”

Today we work with manufacturers from 50 person shops to large public companies with tens of thousands of employees, and the story is the same everywhere. It is hard to find talent, hard to keep good people, and staffing costs keep rising. In a market where filling critical industrial roles can take months and turnover is constant, Laborup helps teams move qualified workers from first contact to on site interview in days instead of weeks and keep them on the floor longer.

Most of the workers our customers need are not on LinkedIn or the usual job boards. Laborup uses AI to find this hidden workforce, call and text them, screen and qualify them, build real profiles, and match them directly to the plants and roles where they can succeed. For workers, that means real, permanent roles at serious manufacturers, not one off gigs. For companies, it is durable infrastructure for hiring and retention at scale in a labor market that will stay tight for years.

We work across nuclear, defense, and advanced manufacturing, as well as sectors like aerospace, automotive, and food production. Teams that use Laborup hire 5 to 10 times faster, see around 3 times better retention, and cut cost per hire by up to 50 to 70 percent. That turns into fewer empty shifts, fewer missed orders, more stable teams, and more capacity without more headache.

We are building the modern talent system for America’s industrial base with a simple long term goal: put a billion industrial workers to work in good jobs that matter.

Industry
Retail & Ecommerce
Company Size
11-50 employees
Headquarters
Knoxville
Year Founded
Unknown
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