Job Description

Electronically Stored Information (ESI) Specialist

Work Authorization: US Citizen

Location: : Remote

Role Summary

Performs the hands-on recovery, repair, conversion, loading and reconstruction of email and instant message data. Works inside PCLOB's isolated staging environment and documents all accuracy checks.

Roles and Responsibilities

• Manipulate, load and convert ESI, in particular email and instant messages in a Microsoft environment.
• Search network and cloud storage spaces made available by PCLOB IT to identify relevant data files, and load the data into an existing Microsoft environment.
• Task 1: inventory and process the files the Government stages, and record the source, custodian and storage location of each file in support of the A04 report.
• Task 2: confirm that collected OST and PST files are readable and not corrupt. Identify and repair corrupt or incomplete OST and PST files to recover missing or hidden message data, including header corruption that needs binary repair or block-level carving. Parse orphaned and unindexed OST files.
• Convert OSTs to PSTs and verify that each resulting PST is a complete representation of the OST data.
• Ensure accuracy of data conversion and loading by performing and documenting quality and accuracy checks.
• Task 3: generate ESI statistics for each OST and PST, including item types, item counts, first and last item dates by type, and date and time distribution charts, to support the A05 report.
• Task 4: migrate OST and PST content into PCLOB's agency-furnished isolated staging repository, applying custodian tracking and duplicate handling per NARA guidance (A06).
• Task 5: determine whether Skype and Teams instant message data exists in cloud storage, network folders, backups and other locations, count messages and date ranges by user (A07), and consolidate and format recovered IM data into NARA-compliant preservation containers.
• Task 6: reconstruct email records user by user for the custodians the Government selects and record the work in the Reconstructed Email Records Log (A08).
• Prepare electronic exports for archiving purposes, including NARA-compliant PST outputs.
• Run all contractor-supplied software offline inside the staging virtual machine, with no internet connection or license call-home. Obtain agency approval before installing any tool.
• Work only in the isolated, read-only environment. There is no direct access to live production Exchange Online or enterprise backup systems.
• Provide input to the Gap Analysis (A09), recommendations (A10) and training recommendations (A11).
• Follow PCLOB Rules of Behavior and "least privilege" access rules and safeguard all Government property.

Professional Experience

• 5+ years of relevant experience with email and instant messages in a Microsoft environment
• Hands-on experience with PST and OST repair, forensic recovery, carving and conversion tools.
• Experience with Exchange, Outlook, Teams and Skype for Business data structures.
• Experience preparing accuracy checks, counts and statistics for data sets of up to 250 GB to 500 GB across 100 to 140 containers.

Educational Qualifications

• Bachelor's degree (required by the PWS; the field is not specified. Information technology, computer science, information management or a related field is recommended).

Compensation: $45.00 - $55.00 per hour

Mission Statement

Softthink Solutions’ mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity.

Through our innovative solutions and dedicated team of experts, we strive to exceed our clients’ expectations and set the standard for excellence in the IT industry.

Vision Statement

At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations.

Our goal is to be recognized as leaders in the industry for our innovative, reliable, and secure IT services and solutions, and to drive the success of our clients through every project we undertake.

Careers

STSI is an independent US-based Software services and consulting partner with a primary focus on long-term relationships with both clients and team members.

STSI offers team members cutting-edge technology, training, and career guidance to expand and grow their skill sets and bring maximum value to our clients.

STSI is constantly reviewing and expanding its people strength and strives to optimally match client needs to team member talents. We are a people-oriented company seeking the best and brightest to join our team. We work with a variety of employment statuses – from citizens to permanent residents to H1B and EAD immigrants. We have openings for entry level as well as senior positions across a variety of specializations with active in-house and client projects.

In an industry that’s constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions – applying agile development principles, methodical planning, creative thinking, and continuous learning. A dynamic environment keeps our team members ahead of the curve by providing:

• Opportunities to work with leading multinational clients.
• A comprehensive portfolio of solutions that span leading-edge technologies from Enterprise Architecture to Business Intelligence to Quality Assurance
• Established methodologies, processes, and mentoring to maximize efficacy and efficiency.
• A growing R&D division continually exploring and pioneering the latest technological developments in a variety of disciplines.