Job Description

Electronic Visit Verification (EVV) Coordinator

We are seeking a detail-oriented and organized Electronic Visit Verification (EVV) Coordinator to oversee EVV compliance, support payroll processing, coordinate caregiver scheduling, and serve as the EVV subject matter expert for our Care Center. This role works closely with caregivers, clients, scheduling, payroll, and management teams to ensure compliance with state and federal regulations while delivering excellent customer service.

Key Responsibilities

EVV & Compliance

• Serve as the on-site EVV expert and resource for staff and caregivers.
• Monitor and resolve EVV alerts, exceptions, and compliance issues.
• Provide EVV training and support to new hires, caregivers, and office staff.
• Assist caregivers with mobile app setup and EVV system usage.
• Support EVV compliance initiatives and maintain compliance goals.

Scheduling & Care Coordination

• Coordinate caregiver schedules based on client needs and staff availability.
• Match caregivers with clients while considering preferences and care requirements.
• Communicate with caregivers regarding schedules, changes, and client needs.
• Monitor client satisfaction and address service concerns.

Payroll & Administrative Support

• Review and process payroll-related documentation.
• Research and resolve payroll and timekeeping discrepancies.
• Maintain accurate client and caregiver records.
• Support audits, reporting, and compliance documentation.
• Participate in the on-call rotation (paid).

Qualifications

• Strong organizational, time management, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Proficiency with computers, mobile applications, and office software.
• Healthcare, home care, scheduling, payroll, or EVV experience preferred but not required.
• Training provided for qualified candidates.

Work Environment

• Office-based position.
• Full-time.
• Paid on-call responsibilities.
• Opportunity for growth and professional development.

Join our team and help ensure quality care, accurate payroll processing, and compliance while making a positive impact on the lives of clients and caregivers.

ABOUT CARE AND HELP HOME CARE, LLC CARE AND HELP HOME CARE, LLC (“Company”) provides non-skilled services to individuals in their homes or other independent living environments. These services include (but are not limited to) assistance with self-administration of medications, personal care such as assistance with personal hygiene, dressing, and feeding, homemaking such as assistance with household tasks housekeeping, shopping, meal planning and preparation, and transportation, companionship, respite care such as assistance and support provided to the family; and other non-skilled services. We conduct criminal background checks when required on all staff. We also conduct physicals and tuberculosis screenings for all direct care workers and office staff with direct consumer contact upon hiring and on a yearly basis. The direct care workers of the Company are required to complete a minimum of forty (40) hours of experience or practical training and a competency evaluation, or a state certification program. This training includes information regarding personal hygiene, safe transfer techniques, infection control, and basic nutrition. All direct care workers of our company also receive supervised practical training before having direct contact with a consumer or verification of prior experience.

CARE AND HELP HOME CARE, LLC (“Company”) does not discriminate on the basis of race, color, national origin, ancestry, religious creed, non-job related handicap or disability, sex (which includes: sex assigned at birth, sexual orientation, gender identity, gender expression, gender transition, or transgender identity), age, use of a guide or support animal because of: blindness, deafness, or physical handicap, or any other characteristic protected by law (each, a “Protected Characteristic”). Further, the Company complies with the provisions of the Federal Civil Rights Act of 1964, the Pennsylvania Human Relations Act and all other applicable laws related to discrimination and fair employment practices. Accordingly, no person shall, on the grounds of any Protected Characteristic, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any care service provided by our agency.

DISCLAIMERS The company, in considering your application for employment, may verify the information set forth on this application and obtain additional information related to your background. We offer reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance to accommodate a disability, you may request an accommodation at any time.

All caregivers providing Medicaid-funded personal care and home health services are required to enroll in and comply with Electronic Visit Verification (EVV), as mandated by the 21st Century CURES Act.

All employees must be fully compliant with EVV requirements from their date of hire and maintain a minimum 85% compliance rate for all visits.