JBA International

Electronic Services Specialist I

JBA International  •  Napa, CA (Onsite)  •  4 months ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Essential Functions   Member Service • Provide superior service that meets RCU Service Standards and Values to Members and team members of Redwood Credit Union. • Provide general support processing for check and ACH processing. • Monitor and analyze high risk transactions and alerts to prevent fraud in MDC and ATM deposit channels. • Make effective decisions to restrict accounts as needed to prevent fraud and losses to the Credit Union. • Analyze check deposit trends and patterns to provide better Member experiences. • Perform detailed review of check image processing, corrections, and adjustments. • Analyze ACH mismatch report and appropriately block unauthorized transactions. • Support, balance and reconcile Lockbox processing and payment corrections. • Accurately process sensitive financial transactions for accounting department, payroll, wires, and GL entries. • Process corrections and adjustments to accounts and loans. • Coordinate and balance exception payrolls with employers. Monitor payroll calendar and work with employers to resolve issues or delays. • Process foreign collections and exchange rate conversions. • Research and resolve Members' problems and complaints. • Provide problem resolution and direction to other departments and branches regarding Member inquires, concerns and issues. • Post, balance, and maintain daily work with proper documentation. • Scan Electronic Services forms and documents for long-term retention. • Process Electronic Services mail and supply orders. • Maintain and destroy branch capture checks for RCU.
Department and Branch Support & Other Functions • Support and answer the Electronic Services phone que. • Assist with projects.    • Cross train in Electronic Services department to provide phone support to Members and Branches. Assist as back-up during vacation or illness when needed. • Train branches and staff as needed in Electronic Services processes and procedures. • Create and maintain procedures. • Perform other duties as assigned
JBA International

About JBA International

JBA is over 35 year old company leading the way for the future of work, GenAI and digital transformation. Started by two Software Engineers, we have serviced many industries with consulting, workforce, and innovation projects-- Insurance, Banking, Legal, Defense, Entertainment, Tele-Comm and more.

We look at every opportunity as a project whether facilitating connections between talent and companies or working with business owners and executives in how to build automation, improve operations, and build out successful teams.

We hope you can use our page as a resource for current opportunities we have, as well as reaching out with your thoughts on the industry.

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Pasadena, CA
Year Founded
1988
Website
jba.com
Social Media